My Sep/Oct trip became an unintentional "Guest Recovery" research trip.
Don't hesitate to stop by Guest Relations or a store if a Disney item you have purchased is defective or is lost.
My brand-new WDW umbrella's loop handle broke as I was exiting a Splash log and even though the Splash CM was about to stick his hand in the flume to try to grab it, I asked him not to attempt it. He told us to stop by GR on our way out.
At Guest Relations, I nicely explained what happened and that we were told to stop by. I received a voucher for a new umbrella and we exchanged it at the Emporium.
Balloons that deflate and ponchos that rip during your trip can readily be exchanged at point of sale locations without going to GR.
Happy New Year, DISers!