Discussion in 'Disney Resorts' started by angelaroseub, Oct 6, 2013.
Sorry...wrong thread...meant to post this in the main thread...
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WL is significantly less than the 3 monorail resorts and it is a Deluxe MK resort.
As long as they are providing extra boats and ones that can handle ECVs I don't expect a discount. The main reason we do book the Poly or any MK monorail resort is for the monorail. My mom travels in an ECV and we spend more time in MK then any other park. She hates boarding buses with the ECV as so many people give her dirty looks while waiting. She absolutely hates it.
I do expect a resort advertised as a monorail resort to tell their upcoming guests of the inconvenience though. We will be doing there this Sunday til the following Sunday and haven't been told anything. I got the info from this board. It would have been nice to have been alerted to this prior to visiting.
Disney did drop the ball on this one.
That's where we differ. I don't think Disney dropped the ball. With construction, you never know what and how everything will be affected. To my knowledge, they are not planning another docking station, it's just that something happened in the construction phase that they didn't expect. The construction company (not Disney) could be the reason that this is happening. I will complain about Disney if there is reason too, just in this case, they are providing alternatives, and they are limiting the hours down, and they are still using the express line. They are doing all they can. I would not expect a refund at all.
Well Disney knows sent out letters under peoples doors a few days ago so they indeed know the monorail will be shut down. So where is my letter? They have sent letters to me warning of construction on the beach. Where is the letter warning me that we won't have monorail access for 7 hours a day during my entire stay?
IMO Disney dropped the ball and since it affects ME then yeah I can say that. I am not asking for compensation as long as there is another alternative to the bus for ECVS. RustySkupper said there should be boats with ECV access so that will be fine with me. If there isn't then yeah, I'll be complaining. We are long time resort guests to the Poly as I'm sure many are. It is common courtesy to tell guests what will be open or closed during our stay at the resort.
Heck we went to the Hershey Spa last year for a weekend and I got a phone call 2 days before letting me know one of the mineral spas would be down and would that be a problem. I expect the same from Disney.
and do you know for sure that it will be down the days you are there? Do you think Disney knows for sure that it will be down the whole time you are there? They could get word tomorrow that they are done for all we know. I am sure they are pushing the contractors as we speak. For all any of us know, it could be running full time starting this weekend. Such are the things that happen during construction times.
Hopefully this will be in the right thread now...
I am feeling troubled by the lack of compassion here...maybe "mean-spirited" is too strong a word, but it feels like people are being criticized for expressing disappointment when they pay extra for a specific feature only to find out that it won't be available. Also, asking for compensation is within our cultural expectations, to my way of thinking, and is not greedy or out of line. Disney may not grant it, but it within cultural expectations to nicely ask. I hope all of us can be a bit kinder.
agreed! AND this seems insane because now the buses will be backed up because of people like the OP that have a wheelchair person with them. It just sounds like a sorry idea IMO. The OP paid for the convenience of having a monorail because of having a wheelchair person with them. Now that convenience has flown out the window along with the money. I would downgrade and save money if I was going to have to hassle with the dreaded buses anyway. I'd be pissed too!
well they know now and they should have hopped their happy butts on the phone and said, "guess what? You will be reimbersed for x amount of dollars due to our inconvenience to you. But Disney is never in the habit of giving money BACK.
I don't think anyone has a problem at all with someone expressing dissapointment. I am sure they are dissapointed. Just like I am dissapointed every time I am there and I have bus issues, or bad weather, or noisy neighbors, or my beer is warm. It's just anymore, everyone expects monetary considerations. What most people are saying is that Disney is doing all that they can for this inconvenience, adding boats and busses. They are making sure that everybody gets where they are going. Disney is making the best of construction detours. People fail to understand that these added boats, and busses and such probably cost Disney more money to begin with. Lots more. They actually are going out of their way to make up for the detour.
Exactly. And while it maybe a part of our culture to ask for monitary compensation, that doesn' t make it a nice part of our culture. It is a pretty sad part.
To be honest, I'd be pissed too. Regardless what others believe, you are paying more for the monorail. For those saying that they are priced higher because they are Magic kingdom resorts, well Wilderness lodge is also considered a Magic kingdom resort, but is priced much lower due to the lack of monorail.
I'd really be annoyed over the whole dinner reservation thing. If I was staying at the contemporary and scored an Ohana res at 5p and had to now jump through hoops to get there or pay a cab (because of course you won't be able to change the time now), I'd be pretty perturbed. Would it ruin my vacation, no, but it definitely removes the convenience factor that I would be paying a premium for.
There should be some sort of discount or something offered to those staying during the time affected.
I called a person who is a front desk manager there that I have known over the years. They confirmed when the monorail will be down. They said it might be up an hour here or there but doubtful and don't depend on it. I asked them why didn't anyone there bother to tell people this as soon as it was learned. They said it should have been done but upper management felt a letter to guest staying there at the time was sufficient. The manager agreed it was a lousy thing to do to future guests affected by it but pretty sure there will be launches capable of taking ECVs to the MK.
I missed it but are you going to be staying at the Poly during the time the monorail will not be working? Will you have an ECV in tow also? Just curious if this even affects you?
Yes I'm sure the buses will be a nightmare. My mom already gets dirty looks from people as she is boarding her ECV on the bus. She is in her 80s and quite alert and can see the contempt of some people. When we use the bus for MGM or AK we generally have to wait for a couple buses as it is because there is only space for 2 ECVS. I can't imagine what will be if everyone in ECVS now doing this new loop on buses to the resorts will be. We plan on going to the GF and CR for two dinners that week. Both ADRs are at 530pm. So now we will be dependent on buses instead of just hopping the monorail. Also wanted to add I'm not the OP and will not be requesting a refund or anything. I will let them know I'm not happy with how this was done if in fact they do not provide ECV friendly launches to MK and that will be the last time I stay a MK Deluxe again.
People got money back for not getting refrigerators, how hilariously ironic that you just proved the point people are trying to make.
And part of paying for a Monorail resort, is the monorail, not simply that its "deluxe". There are several different deluxes, some on and off the monorail.
If AKL decided to keep all the animals indoor for 2 weeks, would you say "well you are just paying for a deluxe, not for the animals" !?!?!?!?
You are seeing the general bent of Disney apologists here, they will put their back against the wall and defend Disney at all costs, often (though certainly not all of them) include mean and spiteful comments toward people who complain about anything. And while there certainly are cases where people complain too easily, you will see these people defend just about anything Disney does. Of course, if it were someone other then Disney, they might not be so forgiving.
Then there is the second category of defenders, the people who will call you out for any complaints they simply don't agree with. I mean, you can see it in the thread stuff like "well I don't book the Monorail resorts just for the monorail, so YOU have nothing to complain about" ... etc etc... Of course, when something THEY want or find central to their vacation is down, they will be the first ones to light up the boards with complaints.
Disney didn't have a substitute for the missing fridges. They have added more boats and buses to make up for the reduced monorail hours. Reduced not gone.
When people spend as much money on a vacation as the deluxe resorts are , they have expectations of the company. One MAJOR expectation of these resorts is the convenience of the monorail transportation.
The failure to meet this expectation, which is clearly shared by most who use the deluxe resorts , is something Disney should avoid.
Monetary compensation will never happen, the alternate transportation is not likely going to be an equivalent replacement in most peoples eyes. Simple as that.
People are upset , rightly so, that their expectations were not met.
Should the company try a few other things to satisfy customer who are justly upset about this? YES!!
All this is basic customer service 101.
Thanks for this report. Did your contact confirm the "two week" estimated timeframe between 10/6 and 10/20-ish?
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