So glad you asked that! After a particularly painful experience (make that two of them) in Universal, it was something I was very worried about for my forthcoming trip ... I told a cast member when I got back to Disney what had happened and they said they would always be able to help, be that assisting me off the ride, slowing/stopping the moving pathway thing or even loading/unloading at a different place. The only problem I have had with the people mover was that my balance was super bad when my friend and I went over 8 years ago and I had to go around twice because I couldn't get off and they couldn't/wouldn't/didn't help! I can see the funny side now but it wasn't fun at the time! A cast member helped me get off after the second time round, with the help of my friend! I was so embarrassed but the CM was lovely! At Universal, last time I went (4 years ago) it was different. I went on a ride - Harry Potter - several times ... actually, I may as well admit it - 10! Although I ALMOST fell a couple of times, I kept my feet until the tenth time when disaster struck. I have a permanently broken hip (long story) and we now know, a condition called dystonia which makes walking difficult (it's got MUCH worse in the last 2 years) and to my horror my foot left the walkway and I landed on my problematic left hip ... bad enough ... WORSE was that they said it was up to my friend (who has major problems with her back) to get me up ... I managed to get myself up but not without crawling under people's legs. It was horrendous and they just told me I should hurry to leave the area. I went on it again so that wasn't my last memory (and put in a complaint about the way I'd been treated!) After that I went to the Hippogriff? The 'tame' roller coaster ... I couldn't tell you if it was tame or not - the seatbelt/restraint failed and I spent my time sliding from one side of the seat to the other, screaming and trying to alert them to the problem! I got off and, because I was shaken up, my legs were like jelly. I put my hand out to hold a gate to steady myself ... imagine my horror when I fell down a slope! Even more horrific was that they refused to help me up saying they may hurt their backs! I've since received an apology from Universal who have told me there is now an alternative entrance ... thank God! I couldn't believe the difference in the way Disney handled it to the way Universal did! I fell on 3 rides at Disney (Embarrassingly Haunted Mansion) and the CMs were wonderful!