LovinPooh said:thanks
its funny how they are so high tech at the parks, but computer system is a wreck lol
I agree, they are still having issues. I called yesterday to make our reservations and the poor woman was having a difficult time with the computer. She had to put me on hold for a good 5 minutes or so because it was telling her there were no rooms available for the dates I wanted and she knew that wasn't true. They did get it all figured out and I did get my ressies, but it was more of a hassle than it should have been. I felt bad for the CM because I knew it wasn't her fault and she probably deals with others that just don't get that and give her a hard time when the system acts up.
lylone said:We arrived Monday and they couldnt see what type of room we has because the computers were down. Tuesday we had to go to the parks to buy tickets and they couldn't add them to our KTTW card until later that day.
Last night DHS and MK were both closed at 7p for private parties and it was a mess! All sorts of issues this week!
Glad to hear I am not the only one having issues!
Can't do online check in and we are ten days out.
I think I will call tomorrow. . .
webmedics said:Right about now I bet the Customer Service people aren't feeling the magic.
I've got a family vacation starting Friday.
I have been unable to do an online check in, our dinner reservations are a mess and the worst problem is the Airfare.
When I booked the package 4 months ago, DRC sold me Frontier Airlines for the flights. Frontier has a published fare of $80.90. Disney's total for 3 of us was $1,462. When I look online flyfrontier.com, I find that if you search for 3 tickets the price is in fact roughly $500 per ticket. When you search for an individual round trip flight, it's less than $175 per person.
I've been on the phone during the system outage since last week, trying to correct this, as it's worth just under $1,000 difference to me. Frontier Airlines is unwilling to help or change this, in spite of a published policy that if I find the airfare cheaper anywhere, they will refund the difference. WDW is unable to make it right because of their system problems.
What can I expect as a reasonable accommodation by WDW? What do the rest of you think I can ask for in compensation from WDW? I've been as nice as I can be. I've stopped for the day, each time I've felt frustration building after an hour or two on the phone for 5 sessions now.
Thoughts?
Thanks ;-)
When have you been calling? Phone reservations went up Wednesday and have only been down in small portions since then. They are already back up now.
Did they book your airfare at the price offered at the time and it has since gone down?
I personally dont see the need to request compensation if they correct the problem. If it gets corrected you havent lost anything unless I am misunderstanding your issue.
Yes, ...THAT is the problem. Disney says it's Frontier's issue because it's Frontier's policy (to match or refund the difference of any published fare)
Frontier say it's Disney's problem because they bought these as "bulk tickets" and the pricing doesn't apply.
Disney has "released authority" to Frontier to make it right, but Frontier has again put it back on Disney, At the end of each attempt there's this software issue and I've tried 4 times over the last 5 days to have someone make it magical (in my favor)
So, if they (WDW or Frontier) won't correct this, am I owed anything?
And if so, what can I reasonably ask for?
Room upgrade?
Dining plan upgrade?
Am I asking for something I don't have a right to?
When have you been calling? Phone reservations went up Wednesday and have only been down in small portions since then. They are already back up now.
Did they book your airfare at the price offered at the time and it has since gone down?
I personally dont see the need to request compensation if they correct the problem. If it gets corrected you havent lost anything unless I am misunderstanding your issue.
No, I don't think you are owed anything.
This is exactly why I book my own airfare and not through Disney.
But if Frontier says that Frontier will refund the difference if found anywhere online... and the only reason they say they won't refund the difference is a Disney policy....Why am I now negotiating with Disney regarding this $1,000 dollar amount?
If I had booked through Frontier as you have learned to do. I had the impression that I was getting a package discount from the DRC. Even the DRC CM's are agreeing with me, and send me back to a higher level at Frontier.