How long is system upgrade supposed to last?

[LovinPooh]

I totally missed the memo on this one...

 

[aaarcher86]

I think they ran into some bugs. It was already supposed to be back up. Reservations are up if you call - not sure about the website, but that's always been a toss up to begin with

 

[LovinPooh]

thanks
its funny how they are so high tech at the parks, but computer system is a wreck lol

 

[aaarcher86]

thanks
its funny how they are so high tech at the parks, but computer system is a wreck lol

Agreed!

 

[DoctorWhoGirl]

I agree, they are still having issues. I called yesterday to make our reservations and the poor woman was having a difficult time with the computer. She had to put me on hold for a good 5 minutes or so because it was telling her there were no rooms available for the dates I wanted and she knew that wasn't true. They did get it all figured out and I did get my ressies, but it was more of a hassle than it should have been. I felt bad for the CM because I knew it wasn't her fault and she probably deals with others that just don't get that and give her a hard time when the system acts up.

 

[aaarcher86]

I agree, they are still having issues. I called yesterday to make our reservations and the poor woman was having a difficult time with the computer. She had to put me on hold for a good 5 minutes or so because it was telling her there were no rooms available for the dates I wanted and she knew that wasn't true. They did get it all figured out and I did get my ressies, but it was more of a hassle than it should have been. I felt bad for the CM because I knew it wasn't her fault and she probably deals with others that just don't get that and give her a hard time when the system acts up.

I definitely think the poor CM's take the brunt of it.

Since Disney is available 365 from 7a - 10p on the phones, there is never a convenient time for an update!

 

[chuckinthechat]

The website did work, albeit very briefly, yesterday but they did say a few days ago the goal date for restoration was the evening of the 4th I haven't checked today yet

 

[lylone]

We arrived Monday and they couldnt see what type of room we has because the computers were down. Tuesday we had to go to the parks to buy tickets and they couldn't add them to our KTTW card until later that day.
Last night DHS and MK were both closed at 7p for private parties and it was a mess! All sorts of issues this week!

 

[chuckinthechat]

We arrived Monday and they couldnt see what type of room we has because the computers were down. Tuesday we had to go to the parks to buy tickets and they couldn't add them to our KTTW card until later that day.
Last night DHS and MK were both closed at 7p for private parties and it was a mess! All sorts of issues this week!

I don't believe those were private parties at MK I'm pretty sure that was the fantasy land press event

 

[disnut8]

Just to give you an idea of what other companies face (just not Disney), this is the notice I received from one of my systems for an upgrade -

"This is a notice of maintenance occurring on Saturday December 8th from 10:00pm CT until Sunday December 9th 8:00pm CT"

This is a system where we have all our company credit cards. It's available 24/7/365. My employees are supposed to be able to access it at any time to code their expenses properly. Most of them do it on the road or on weekends. The system will be totally unavailable all day tomorrow and that screws up a lot of my people.

But it happens when a system is available all the time.

 

[PlutosUnDr8d]

Glad to hear I am not the only one having issues!
Can't do online check in and we are ten days out.
I think I will call tomorrow. . .

 

[aaarcher86]

Glad to hear I am not the only one having issues!
Can't do online check in and we are ten days out.
I think I will call tomorrow. . .

I'd keep trying - they won't really be able to help or tell you anything over the phone. They can't do online check in for you via the phone system, and they don't really have anything to do with the website.

It stinks, but hopefully it will be up before you leave (and should be!).

 

[Sandi]

I've tried to get on a couple of times today and it's still down. We're not going until March, but now that I've learned the BWI feature pool and the Boardwalk Bakery are both going to be closed, I'd like to switch our BWI ressie to somewhere else. I want to check availability before I call.

 

[MissRoseRed]

The trouble extends to the phone, too. I tried a couple times over the weekend to change a reservation for this week, and they couldn't find any of my 3 room reservations.

We had a family emergency and need to cancel the big trip, which was supposed to start Thursday A couple of us are still going to go down just for a day next week to go to the party because the tickets are already bought and nonrefundable. Last night, they were finally able to find one reservation and that was modified. They think the other 2 reservations were cancelled, but there's no indication of what happened to my deposits...

I hope it all sorts out.

 

[webmedics]

Right about now I bet the Customer Service people aren't feeling the magic.

I've got a family vacation starting Friday.
I have been unable to do an online check in, our dinner reservations are a mess and the worst problem is the Airfare.

When I booked the package 4 months ago, DRC sold me Frontier Airlines for the flights. Frontier has a published fare of $80.90. Disney's total for 3 of us was $1,462. When I look online flyfrontier.com, I find that if you search for 3 tickets the price is in fact roughly $500 per ticket. When you search for an individual round trip flight, it's less than $175 per person.

I've been on the phone during the system outage since last week, trying to correct this, as it's worth just under $1,000 difference to me. Frontier Airlines is unwilling to help or change this, in spite of a published policy that if I find the airfare cheaper anywhere, they will refund the difference. WDW is unable to make it right because of their system problems.

What can I expect as a reasonable accommodation by WDW? What do the rest of you think I can ask for in compensation from WDW? I've been as nice as I can be. I've stopped for the day, each time I've felt frustration building after an hour or two on the phone for 5 sessions now.

Thoughts?

Thanks ;-)

 

[aaarcher86]

Right about now I bet the Customer Service people aren't feeling the magic.

I've got a family vacation starting Friday.
I have been unable to do an online check in, our dinner reservations are a mess and the worst problem is the Airfare.

When I booked the package 4 months ago, DRC sold me Frontier Airlines for the flights. Frontier has a published fare of $80.90. Disney's total for 3 of us was $1,462. When I look online flyfrontier.com, I find that if you search for 3 tickets the price is in fact roughly $500 per ticket. When you search for an individual round trip flight, it's less than $175 per person.

I've been on the phone during the system outage since last week, trying to correct this, as it's worth just under $1,000 difference to me. Frontier Airlines is unwilling to help or change this, in spite of a published policy that if I find the airfare cheaper anywhere, they will refund the difference. WDW is unable to make it right because of their system problems.

What can I expect as a reasonable accommodation by WDW? What do the rest of you think I can ask for in compensation from WDW? I've been as nice as I can be. I've stopped for the day, each time I've felt frustration building after an hour or two on the phone for 5 sessions now.

Thoughts?

Thanks ;-)

When have you been calling? Phone reservations went up Wednesday and have only been down in small portions since then. They are already back up now.

Did they book your airfare at the price offered at the time and it has since gone down?

I personally dont see the need to request compensation if they correct the problem. If it gets corrected you havent lost anything unless I am misunderstanding your issue.

 

[webmedics]

When have you been calling? Phone reservations went up Wednesday and have only been down in small portions since then. They are already back up now.

Did they book your airfare at the price offered at the time and it has since gone down?

I personally dont see the need to request compensation if they correct the problem. If it gets corrected you havent lost anything unless I am misunderstanding your issue.

Yes, ...THAT is the problem. Disney says it's Frontier's issue because it's Frontier's policy (to match or refund the difference of any published fare)
Frontier say it's Disney's problem because they bought these as "bulk tickets" and the pricing doesn't apply.

Disney has "released authority" to Frontier to make it right, but Frontier has again put it back on Disney, At the end of each attempt there's this software issue and I've tried 4 times over the last 5 days to have someone make it magical (in my favor)

So, if they (WDW or Frontier) won't correct this, am I owed anything?
And if so, what can I reasonably ask for?
Room upgrade?
Dining plan upgrade?

Am I asking for something I don't have a right to?

 

[Mousemommy1]

Yes, ...THAT is the problem. Disney says it's Frontier's issue because it's Frontier's policy (to match or refund the difference of any published fare)
Frontier say it's Disney's problem because they bought these as "bulk tickets" and the pricing doesn't apply.

Disney has "released authority" to Frontier to make it right, but Frontier has again put it back on Disney, At the end of each attempt there's this software issue and I've tried 4 times over the last 5 days to have someone make it magical (in my favor)

So, if they (WDW or Frontier) won't correct this, am I owed anything?
And if so, what can I reasonably ask for?
Room upgrade?
Dining plan upgrade?

Am I asking for something I don't have a right to?

No, I don't think you are owed anything.

This is exactly why I book my own airfare and not through Disney.

 

[webmedics]

When have you been calling? Phone reservations went up Wednesday and have only been down in small portions since then. They are already back up now.

Did they book your airfare at the price offered at the time and it has since gone down?

I personally dont see the need to request compensation if they correct the problem. If it gets corrected you havent lost anything unless I am misunderstanding your issue.

No, I don't think you are owed anything.

This is exactly why I book my own airfare and not through Disney.

But if Frontier says that Frontier will refund the difference if found anywhere online... and the only reason they say they won't refund the difference is a Disney policy....Why am I now negotiating with Disney regarding this $1,000 dollar amount?

If I had booked through Frontier as you have learned to do. I had the impression that I was getting a package discount from the DRC. Even the DRC CM's are agreeing with me, and send me back to a higher level at Frontier.

 

[Mousemommy1]

But if Frontier says that Frontier will refund the difference if found anywhere online... and the only reason they say they won't refund the difference is a Disney policy....Why am I now negotiating with Disney regarding this $1,000 dollar amount?

If I had booked through Frontier as you have learned to do. I had the impression that I was getting a package discount from the DRC. Even the DRC CM's are agreeing with me, and send me back to a higher level at Frontier.

The key is that you did not book through Frontier directly to begin with. Had you done that, then I am sure they would honor their policy. However, you purchased the tickets through a 3rd party (Disney) who offers no such protections.