actually, the one & only time we stayed at the poly, we did have a problem.
very nasty CM checked us in (honestly, the worst we've come across in over 50 visits
).
it's hard to ruin my "good time" tho, so didn't complain.
waited a few hours (as
many other guests rec'd their rooms), then we were brought over to the room by bellhop in a very sour mood, in an uncovered cart, in the pouring rain. we, as well as our luggage, were literally saturated, but didn't complain.
get to the room, notice the damp carpeting & a very "moldy" smell, and open the drapes. big ugly dumpster & debris entirely covering our patio.
i'm not feeling great, so went to lay down, when my daughter notices me wheezing loudly (asthma, but i never hear the "whistle"). so we turn on
all the lights, & there is thick black mold covering the air vents, on the patio doors, walls, ceiling ~ literally all over
i call the FD, who says they can't move us cos they're all booked (at this point, i had to leave the room cos my chest was so tight, i was having a lot of difficulty breathing).
after about an hour of pleading, tranferred call, etc, DH convinced them to move us (at that point, it was a matter of giving us a new room or just getting me to the ER ~ their choice).
the elevators were broken, so we carried our bags up the stairs with the help of one bellhop. we pass 3 men, one in a suit, who looks at us, then back at the room we came from, and with this really horrified look says, "what were those people doing in that room?!" i guess he realized (the luggage being a giveaway
) , & starts very loudly berating the other 2 men about the room being "extremelly unsafe", and that
no one was to go in there "unprotected". he was so upset, it actually calmed us down a smidge.
so, want to know what our "compensation" was? they gave us free use of a coffeepot (they used to charge a few dollars a day) for the length of our stay.
lol
i never did call back, write, etc ~ someone obviously messed up & the "suit" took care of it so no other guest would go through what we did (hopefully). that is all we wanted.