Last November I had an issue with the Poly..our room was one of the "old smoking rooms" and it stunk..not only did it smell like stale smoke but the room had no fresh feeling at all. The carpets were wet..from being washed (which turned into a moldy smell a few days later)...and the dark room made it feel dirty. I immediately went to the front desk..by the way I was very pleasant and requested a room change...they said I was upgraded to a MK view and there was nothing else available...WELL, I was livid. I felt like they use the "upgrade" to cover up the actual condition of the room...I complained and asked to be moved all week..but I got no where. I wrote a letter and called called guest relations to only get the run around..but I am staying on them..I wanted to know some positive outcomes so I know all my efforts will not go to waste..