I know this is old but I had to say avoid them. I have shopped at other big box stores and all are way better. I can't believe that a flooring store can hire such incompetent people. And their product is 2nd run garbage represented as 1st run. The only redeeming thing I can say is that I only bought 200 sq ft and then came to my senses. I am glad I am not one of the true horror sstories.