I asked a question over the weekend about Paypal disputes and got some good information, so I thought maybe someone would be able to help again. I am the seller. The buyer purchased 2 trasmitters from me and said 1 is not working. I have offered twice to refund his money for the one that is not working and he has not responded to those offers. (He has responded to me, but ignored my offers.) I called Paypal today and they said I could escalate the dispute to get it moving. If he wins the dispute, he will still have to send the transmitter to me before he gets a refund, so it seems like he would want to finish this. Has anyone ever escalated a dispute to get it going faster? I guess I am worried about negative feedback even though I am going above and beyond to make him happy. BTW the full amount of the purchase is being held because it was one transaction, which is over $200.