Got a survey about fp+ from disney

[dfb]

I was totally going to stay out of this thread, but now I can't help it. First, let me clarify my situation: I've used the new system, it's unacceptable and all future WDW trips are on hold until changes are made. Now, having said that, one can VERY easily decide that the system sucks without using it by applying simple logic. Let's say you're a rope dropper and paper FP connoisseur .... you could easily (in the old system) ride TSMM multiple times in one trip to HS without having to wait in long lines. During my last paper FP trip my family rode it four times, three of which were FP rides. With the new system, I can only FP the ride once, and assuming the line balloons at rope drop (which it will) only once in stand by. That leaves me with two rides in one day in the new system (without a crazy long wait). That is a 50% reduction in my ability to enjoy a single ride. In the two years since then, costs have increased. So, by looking at the situation logically, I'm paying more for my day at HS and getting less. Now, I experienced both situations, so I know the reality, but one can VERY easily deduce this on their own.

Sounds like you toured the parks as my family once did. Heavy on the rides. What I'm most interested in is finding ways to maximize our visit. More rides. As time goes on I hope to see more post on how to squeeze more rides out of the day. Did you see any opportunities in that area?

People like or dislike the new system depending on how they previously toured the park. If you previously used few FPs and didn't ride many rides the FP retrictions are no big deal. If you used several FPs, like our groups did, then the restrictions obviously are going to cramp your style.

The surveys and feedback to Disney, I think, will help losen the FP restrictions. How much - who knows.

But while the restrictions exist, I'm looking for ways to overcome them!!

 

[EPCOTatNight]

If I pay the same, or more money and receive less than what I did previously for the same or less money, then yeah that sucks. I don't disagree that the FP+ system caters to a different group. It's quite clear to me that Disney isn't concerned with my business. It's disappointing, but it is ultimately their decision.

But that's subjective. What's less to you is more to others. Some believe that New Fantasyland is "more". The ability to be guaranteed 3 fast passes is "more" to some also.

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[tazadd0420]

If I pay the same, or more money and receive less than what I did previously for the same or less money, then yeah that sucks. I don't disagree that the FP+ system caters to a different group. It's quite clear to me that Disney isn't concerned with my business. It's disappointing, but it is ultimately their decision.

Agree some will hate it and some will love FP+. Just as some loved fp- and some hated it. But the intelligent ones will figure it out. Let the flaming begin.
Love first world problems.

 

[eeyoresnr]

But that's subjective. What's less to you is more to others. Some believe that New Fantasyland is "more". The ability to be guaranteed 3 fast passes is "more" to some also.

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problem is, 2 of the 3 fast passes are for rides that you didn't really need fast passes for in the past. or didn't care if you missed that particular ride. when you go to a park like MK where it has several "E" ticket rides and you can only get a FP for one of those said rides, it doesn't make much sense

 

[EPCOTatNight]

problem is, 2 of the 3 fast passes are for rides that you didn't really need fast passes for in the past. or didn't care if you missed that particular ride. when you go to a park like MK where it has several "E" ticket rides and you can only get a FP for one of those said rides, it doesn't make much sense

That's not true for MK. I have FP+ reservations for next week. I was able to pick from EVERY open ride. I have FP+ for 2 of the 3 mountains (Splash will be closed). MK is not tiered.

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[eeyoresnr]

That's not true for MK. I have FP+ reservations for next week. I was able to pick from EVERY open ride. I have FP+ for 2 of the 3 mountains (Splash will be closed). MK is not tiered.

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that might explain why on Monday the lines for the FP were as long as the standby lines ... I have been to Disneyland and WDW more times than I can count and never seen the FP lines anywhere close to what people are saying... be interesting with Spring Break starting

 

[ajwolfe]

Agree some will hate it and some will love FP+. Just as some loved fp- and some hated it. But the intelligent ones will figure it out. Let the flaming begin.
Love first world problems.

Okay, this is exactly why this whole dispute pisses me off. Intelligent people should be able to have differing opinions and respect for other opinions regardless of their own feelings/thoughts.

Just because someone likes something you don't doesn't make them any less intelligent then someone else.

 

[tazadd0420]

Okay, this is exactly why this whole dispute pisses me off. Intelligent people should be able to have differing opinions and respect for other opinions regardless of their own feelings/thoughts.

Just because someone likes something you don't doesn't make them any less intelligent then someone else.

Totally agree. Wish that where the case on both sides. No need to get so mad, but those for FP+ are taking much more abuse than those against. I figure if you can find how to get 6 FP in one day you should also be able to figure this out with the help of the disboard people. Just complaining will not help anything.

Great to have first world problems.

 

[Maleficent Dragon]

I don't believe that. Not for a second. Not saying I don't believe you, but I don't believe you.

1. If he actually told you that and he was overheard or the recording played, he would be escorted off of Disney property. No CM is ever going to say, "Sorry to hear you are never coming back. A lot of people hate Disney and will never come back".

2. Even if people did say that, I doubt they will do it. I have told companies before to their complaint department I won't be back. It's an empty threat, and they know it. After a few weeks or months, we always come back. Same will be true of most of the people who are Disney fans but blowing off steam.

1. I believe it. When I was in Disney I was told by CM after CM that they didn't like the new system and many guests have complained. I also wrote in after our trip and was told by the CM that called me that she "understands the 'current' frustrations as many guests have expressed displeasure in the new system........" She just worded it differently. The person you quoted never said "Sorry to hear you are never coming back. A lot of people hate Disney and will never come back". Only YOU said that.


2. It is not empty. You are deluded to think otherwise. You may not value how and where you spend your vacation dollars, but many people do.

• We sold our DVC this month for that very reason. We also backed out of a contract at the last minute for that reason. When we backed out of our contract, our tour guide expressed dissatisfaction and she asked before we could tell her "is this because of the new fastpass system" to which we said yes. She let us know in a professional manner that this has happened to her more times than she would like to share. She attempted to sell us DVC as a place to stay that didn't require park visits (which is true); in the past her pitch was all about getting the most out of your money right there at a DVC resort. She has been there for over 10 years; she is not an idiot and knows she needs to change her tactic because guests are unhappy.
• My co-worker owned 2 contracts. She sold one last October(ish) and one in December. Her decision was based upon the FP limitations alone, had nothing to do with money.
• One Dis member posted that she sold all 5 (or maybe 6) of her contracts because of FP+. I don't know this Disboard member on a personal level, so I cannot attest to anything more than she posted. I do take her at face value.
• A Disboard Member who I now keep in contact with over the phone has 12 contracts; she is selling all but 2 of them. Her decision has nothing to do with finances as she rents out more points than she uses. She has also given me points and wouldn't take my money. Her decision is based upon the number of perks Disney has removed from DVC members and the limitations with FP+.

The side that wants to defend FP+ always wants to attack the side against it saying that they have no real experience....but here you are calling somebody a liar with no real experience or proof to back up your attacks.

 

[rteetz]

No, "technically" it isn't an improvement, at least not to me nor ti many on here. That you "think" it's an improvement is YOUR OPINION. MY OPINION (and many others like me) is that it is NOT an improvement & it is a downgrade from what we had. I am a super user-abuser, I guess some would call me that. I wouldn't. We used to pull around 6 FP a day during peak. Ride what we liked, cris cross the park riding these rides & picking up FPs as we go. We wouldn't "run" around the parks to get these FP just get them as we went by. MB, MDE, & FP+ Hampered us in more ways than one. If I didn't have hard tix (AP) then I couldn't have gotten into the parks as easy. The MB dropped me & DH off of it. MDE dropped my kids tix (not their MB but the app) & their FP ressies twice. MDE refused to let me charge to my room even though I had it set up to. The only thing that worked flawlessly was, the MB let me in my room every single time. So, I wouldn't suggest only bringing your MB to the parks cause everything's on it. Didn't work that way. Oh, I know it's a test & there will be glitches (REALLY sick of hearing that!) but it's been testing for a yr and these same glitches have been around for a yr. so when is it gonna get fixed? Oh yeah, i hate being restricted to 3 rides on FP & I hate tiering. I love Disney though, just don't think this was a good idea.

it is an improvement with that fact that it's all digital and computerized as well as FPs are changeable now other than that it's all opinion. I didn't call you a super abuser and I don't think 6 FP is a super abuser anyways maybe 10+ but not 6. I also didn't say you ran around the parks to get these FPs some people did other didn't. MDE has made some big improvement lately and has been working great by that I mean in the last month. The system is new and is in testing still it's not going to be perfect you shouldn't expect it to be. Also many of these glitches you had are getting less frequent in recent trips and just because you had some bugs didn't mean everyone did. The system overall is working well but by no means is perfect. With that said the people here on the disboards saying they aren't going back isn't going to affect disney because thats a very small amount of people. I also like to think that people on the boards have a head start on things like this because they hear other experiences and all the up to date info on this. People that don't have this go into it clueless.

 

[eeyoresnr]

it is an improvement with that fact that it's all digital and computerized as well as FPs are changeable now other than that it's all opinion. I didn't call you a super abuser and I don't think 6 FP is a super abuser anyways maybe 10+ but not 6. I also didn't say you ran around the parks to get these FPs some people did other didn't. MDE has made some big improvement lately and has been working great by that I mean in the last month. The system is new and is in testing still it's not going to be perfect you shouldn't expect it to be. Also many of these glitches you had are getting less frequent in recent trips and just because you had some bugs didn't mean everyone did. The system overall is working well but by no means is perfect. With that said the people here on the disboards saying they aren't going back isn't going to affect disney because thats a very small amount of people. I also like to think that people on the boards have a head start on things like this because they hear other experiences and all the up to date info on this. People that don't have this go into it clueless.

that's like saying only people on the boards are dissatisfied with it... but I know Disney fans that have never heard of the boards and don't like the new system. and if say 10% of disboarders don't like it and won't go back that's probably a fairly good estimate of guests overall that won't go back, and to a company/business the size of Disney 10% is one heck of a lot of people, and that's not including the first timers who will leave wondering what they just spent all that money on... I've never heard of a customer oriented business that doesn't care if people return or not... and word of mouth is one of the best advertisers, and if you have that many people who won't go back to Disney they are sure to spread the word to everyone they know too. whatever happened to "if it's not broke, don't fix it"?

 

[rteetz]

that's like saying only people on the boards are dissatisfied with it... but I know Disney fans that have never heard of the boards and don't like the new system. and if say 10% of disboarders don't like it and won't go back that's probably a fairly good estimate of guests overall that won't go back, and to a company/business the size of Disney 10% is one heck of a lot of people, and that's not including the first timers who will leave wondering what they just spent all that money on... I've never heard of a customer oriented business that doesn't care if people return or not... and word of mouth is one of the best advertisers, and if you have that many people who won't go back to Disney they are sure to spread the word to everyone they know too. whatever happened to "if it's not broke, don't fix it"?

ok I understand and mostly agree with you but Disney has a ton more guests that go once or twice than the most of us on here who go more frequently. Yes the system wasn't broke but they wanted to enhance the system by putting it all on your account and you magic band. I'm not saying that I love the account it definitely has some problems and I did like the old system but I think I can make it work for myself without any problems. And if Disney doesn't see a loss of profits or attendance I don't think anything will change.

 

[sonofanarchy]

Can't wait to use it next week as it will allow me to park hop for the first time. Rope drop in the morning and FP+ in the evening at a different park.

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You've never park hopped before because you couldn't reserve a ride time in advance?

 

[TiggerBouncy]

if say 10% of disboarders don't like it and won't go back that's probably a fairly good estimate of guests overall that won't go back, and to a company/business the size of Disney 10% is one heck of a lot of people,

I highly doubt - in fact I can say with almost 99% certainty that Disney is very unlikely to lose 10% of their business from this.

First off, you have to consider that complaining and writing on boards is often chest pumping. Lots of people say 'That's it! I am NEVER going back!". That lasts for maybe 6 months. Or a year. Most will go back if they love disney.

Second, you see the complaints, you don't see the compliments. I don't think 10% of the DISBoards really hate it to the point they are not returning. More like .0005%. I see a lot that don't like it, but will still go back adjusting their touringin plans. I see a lot that want improvements. The number that are really cancelling are very, very low. I can count them on my hands.

Third, the people here are Disney fans. Indeed many of us are disney fanatics. The board is HARDLY representative of the population as a whole. Most people go to Disney once or twice n a lifetime. they won't know about much of the complaints and will be unlikely to make their vacationing decisions based on FP+.

Fourth - the Disney Marketing Machine (DMM!) has begun to spin up to address the negative feedback, and when they get going they are a jaugernaut that's near impossible to stop and anything getting in their way will be flattened and squashed. I have begun to see commercials about FP+ and yeah - they make it look pretty cool. Your average vacationer is going to be convinced FP+ is the coolest thing since the moon launch whether or not it really is.

I can give you another 50 or 60, but those cover most of it.

 

[Mother Gothel]

We just returned Monday night from WDW. I wish they'd send me a survey about FP+. My first comment would be that it should be named Fast Pass MINUS! As a loyal Disney veteran it's a horrible system that adds nothing-so why call it "Plus" as if it were enhanced with added benefits that made the FP system better. It does none of those things-it only took away the best parts of the legacy FP system. With FP+ you have to endure the tiering system which is a HUGE negative-before we could get FP for whatever rides we wanted. And the limit of 3 is a major detractor to this system. After 9 trips to Disney, one to DL in Nov & a Disney cruise, I know my stuff & love learning more. But it's time for me to hang up my mouse ears & take a break from Disney-this last trip was too much negative, too restrictive. It's not the same Disney anymore. It's magic their way now.

Fast Pass Minus-that's the new name in my book!

My exact thoughts.

We have a big family. The impact to Disney for our dollars is about 21K a year on food, tickets, souvenirs, disneyshopping.com.

That does not include our DVC contracts.

We sold them through DVC resale after 3 visits last year on FP+. They will get somebody else's money for the contracts: they wont get mine or the rest of the spending money.

 

[Mother Gothel]

Also note that 9/10 haters of the system HAVEN'T USED IT. They just base their opinions on what they've heard of the system.

You keep saying that, but it doesn't make it true.

 

[Mother Gothel]

sorry about your bad experience but let's say you sell your DVC that still means money for Disney either way and I don't see Disney world attendance dropping a lot anytime soon so therefor I don't see the new system changing to much.

Your rebuttal is silly.

It doesn't mean MORE money for Disney. How do you come up with that? This must be one of those made up statistics.

We sold ours. We had quite a few contracts which resulted in two - three visits a year for our large family. We go for almost a month in November/December.

Disney does still get the cash from the contracts, but the (20K - 25K we spend a year on tickets, food, souviners, etc wont come from us.

 

[morethananyonex]

Your rebuttal is silly. It doesn't mean MORE money for Disney. How do you come up with that? This must be one of those made up statistics. We sold ours. We had quite a few contracts which resulted in two - three visits a year for our large family. We go for almost a month in November/December. Disney does still get the cash from the contracts, but the (20K - 25K we spend a year on tickets, food, souviners, etc wont come from us.

Not to mention, the more people putting their DVC for sale, the more options for people who want to buy resale, leading to less direct sales which ultimately means a slower growth in overall DVC member numbers.

 

[Mother Gothel]

Wow! I am shocked that they gave you your money back for used APs as well. Happy for you though. If you hate it that much and are not returning, you won't have a need for them any more. And then for him to offer you free dining? How does that even make any sense when you said you won't be returning. Sounds to me like they really don't care much about those they are losing by the bolded parts of your statement. Again I am more of a FP- person, but so far will not stop going due to FP+, but if it eventually highly impacts my trip that may change.

I am not sure that Disney doesn't care. I think they do. They just don't care enough.

When we started selling our contracts we contacted Disney Guest relations through email to give feedback. We got a phone call in less than 24 hours.

We shared the same thoughts with the guest relations manager who called us and we elaborated.

Within 1 day we received a call from a DVC manager. Again we shared our thoughts and displeasure.

Within a few hours our tour guide called with his manager on the phone.

We got a call on Sunday from another guest relations manager (I forgot the title, something I haven't heard of before) asking for feedback.

They tried very hard to keep us as members. They noted on the call how often we visit. They commented in a professional manner that they see how much money we spend.

One of the managers I spoke with was quite candid with me about things. The comments that person made were bold and unexpected. Perhaps there are times when they can speak boldly. It might be based upon the position they hold.

 

[goofy4tink]

You've never park hopped before because you couldn't reserve a ride time in advance?

It merely means that I can now go to, say DHS, in the morning, hop on TSM as soon as the park opens, then go and try to do RnRC and ToT....something I have been able to do for my last two trips with FP+. Then, after lunch I go to MK and use my FP+ choices. Compared to, say, a year ago....I could get FPs for a few things in the first park, but by the time I got to the second park, the FPs were either gone or for late that day and that usually didn't suit our plans.

I know that every person has to make their own choices, but I just can't wrap my mind around selling my DVC contracts because Disney put FP+ in. Okay, sure they took away free valet parking. But we do get a nice AP discount. Sure they changed the premium AP discount to 10% from 20%. But, really? There are so many of you that sold your contracts because you don't like FP+? Not even a consideration for me....it just hasn't negatively impacted my park experiences. And that's pretty much the same feeling of everyone I know that owns DVC. But again, not everyone has the same needs.