Could you elaborate?? In the vast majority of cases, it is the fault of the airline for misdirecting a bag. The issue comes when a bag goes missing, the guest didn't ride the bus, and then when they realize there is a missing bag, a fair amount of time has passed and DME tells the guest the fault lies with the airline (which is most likely true) and the airline says it's not their issue, DME needs to deal with it. 'If' DME doesn't get all your bags to you, it is probably one of several scenarios.... 1. they missed it at the airport, and that's easy to fix. Someone sees it and sends it along 2. they sent it to the wrong resort. Again, easy to fix. 3. went to the wrong room at the right resort....easy fix. DME can easily track the bags...but you have to have checked in and told them how many bags to look for. If you rent a car, and subsequently are not on the bus (having checked in at the bus line), DME workers have no idea that one of four bags has gone missing...so, they never start looking for it. It's when the airline misdirects the bag that is an issue. You are heading to Orlando, but your bag with your bathroom supplies has gone to Topeka!!! It's going to take awhile for the airline to fix that one.