Okay...this is the post I have been dreading because it does not have good things to say. Last year my mom and dad ate at Jiko and raved about it, also the reviews here have always been very good. We are always looking for something new and I thought this would be a nice way to spend the evening after the day at Animal Kingdom. My original thought that day was to head over to the Lodge this is not a very good idea with the Florida heat. The best decision we made that day...one of the first of the summer heat wave was to leave the park early...about 4....to go back to the resort and shower and spend time cooling off. We got there and we were both stunned with the beauty of the resort taking time to go see the zebra and other animals outside.
Our first impression of Jiko was that it is pretty and a nice looking place to relax and have a more adult dinner.
The place setting.
We got there early and had to wait about 15 minutes which we thought was interesting as the restaurant was only half full. It has been mentioned on the dis in recent reviews of Jiko that many have had complaints about the staff. This was 100% true for us...they all seemed to be standoffish and very Non-Disney in their customer service. We were finally shown to our table where we waited another 10 minutes to see our server. There were three tables near us for the night that our server had as well and they were all getting attention from him but throughout the night we were treated as afterthoughts. Omar was his name and when he finally showed up we ordered our drinks and wanted to discuss the menu with him. Well Omar never wanted to discuss the menu with us...I asked about the lamb as I love lamb and he had nothing to say about it rather pointing me to the filet with mac and cheese. Told him I didn't really want a steak but was looking for something more unique and inquired about another dish again all he talked about was the "special" dish being the filet. So I was like fine we need more time but for apps we would like to try something adventurous "how is the ostrich?" He tells us it is good but not any details...he treated us like we were a bother and he was annoyed with us. We ended up getting the ostrich and the flatbread as I had read about both.
Sorry we took bites of each...by the time our drinks came and then the apps which also took forever we were really hungry and frustrated, resulting in me forgetting.
The ostrich was alittle to rare for me but the flavor was amazing....these dishes were the only high point of the night.
DH and I both decided on the steak...he wanted it and I settled because I had no idea what else to get as any question was pushed right back to the steak so I was
whatever, maybe it is great....I have seen enough pics here to know that it is popular. Well....the mac and cheese was dry and under flavored and the steak was a too thick average cut of beef.
Outback steakhouse has better steaks then what we got and this only made he more
as I didn't want it to begin with...now I know that it is partly my fault as I let him talk me into it but when I go to new restaurants I trust the opinions of the staff...that is their job....at Artist Point it resulting in me trying things I never would have and loving them...same with Flying Fish....Jiko not so much. Omar never came back to see if we needed anything and we had to hunt him down to get our drinks refilled. Remember how I said that the other tables got better attention...well he went back to them and answered their questions checking to be sure all was well...so why not us. When I went to the bathroom and got a chance to overhear other servers I was so upset because they were making recommendations and helping their tables. We had finished our meal and it took Omar 15 minutes after we were finished to even ask us if we wanted dessert. At this point all we wanted to do was leave but we gave him a third chance....not a favorite here and I didn't ask for opinions I just ordered. The lemon curd was way way too sour and after one bite I gave up on it and DH who loves chocolate cake hated his and after taking a bite I agreed that it was too dense and the flavor was not right.
We again had to hunt Omar down for the bill reminding him again that we were on the dining plan. I had ordered a glass of wine with dinner so I included cash for that with our room key for the dining plan. He didn't allow me to explain anything just took the folder and left, so I expected to get my change which I was going to leave part of as his undeserved tip. He comes back with the receipt to sign and no money
I ask him about my change explained that the cash was for the wine and he said "oh I charged the wine to the room"
I explained that he was to void the charge as he had no permission to do so and that I wanted all my change back now or a manager. He actually took all the money for his tip which when computing it would have been a 25% tip I DON"T THINK SO!!!!! Now all I want is to get out of Jiko but am so worried that my room has still been charged. The whole time we let all the other stuff go. We went over to Mara to get Zebra Domes and DH and I still
are discussing our experience. Now any other day I would have demanded the manager but I was trying to not make a big deal about it but we both decided that no we were worried about the charge and while we knew we wouldn't get anything out of it...free meal...we still went back and demanded the manager as to fix the issue and hope that others didn't get the same service and experience. The manager was livid and assured me that he would look into the issue and make sure himself that our room was not charged...and when I told him that Omar had taken all my money without asking if it was his tip that made him even more embarrassed and upset at his staff. By the time we got back to FQ there was a message already on the phone that our room had not been charged and he again was so sorry we had a negative experience. Well I can say that this is one restaurant I won't be going back to...not only was the service terrible but the food was not very good, other then our apps. Sorry this is so long but like i said i have been avoiding this post.