Well we made it home last weekend so I'm a little late with my trip report but better late than never. Another week at the WL CL never fails to disappoint. Most of the distractions/issues were minor - certainly nothing to detract from the magic.
We checked in on Saturday morning and I was surprised that there was no one else checking in. As we wheeled up and had the bell service unloading the car I asking if the concierge from the CL was coming down because I didn't see anyone else around. He said that the CL guests check in with everyone else downstairs now and no one comes down to meet them. I said I found that hard to believe. He then said they also stopped doing free valet for CL (which I wouldn't know anything about because I always park the car myself). I asked how long he had been there and he said a year. They did all that last year and I figured if they had stopped it someone on the board would have mentioned it.
I finally did see a cast member wandering around with an iPad and I told him what the bellhop said. He said the bellhop was wrong and he would take me up to our room which was ready. He took us up and started the check in process. Eventually the concierge took over. I was disappointed that we didn't get most of our room requests. We got bunk beds but we were on the south wing with a woods view. We wanted north wing inner courtyard, but we didn't get it. She was surprised the request wasn't met but they were pretty much all booked up. A room was coming available the next night so she said we could move the next day if we didn't mind. So we did. The room we got was on the south wing the closest to the lounge. I will say - since we hung around the hotel that day - it was pretty awesome being that close to the elevators and lounge. Even though there wasn't much a view, that was a nice room - quiet and convenient.
Everything was hooked up to our Magic Bands and we starting wandering around. Problems arose when I tried to buy something at the Mercantile. The band didn't work and was saying I was over the charging limit which wasn't possible since I had just checked in. In short, it took literally half a dozen trips up and down to the Mercantile and meeting with the concierge downstairs, his manager, and the CL concierge to figure out they had never charged me the room balance upon check in which prevented me from charging anything.
Fortunately I got a gift basket, the items I tried buying from the mercantile for free, and a sizable credit applying to my account for the hour inconvenience. Nice! Rubbing Humprey's nose paid off.
By the way - the Magic Bands are AWESOME. We got everything tied to them (except the Photopass+ which I decided to keep separate). The Disney Experience app was hit or miss. The good was that the ability to change the Fastpass+ selections on the fly. When we were lounging by the pool and decided to go to the park a couple hours later - whip out the cell phone and move them back a couple hours. I can't overstate how great that is. The downside is that I was completely unable to cancel any dining reservations through the app, which resulted in me getting charged for them. The concierge said that seemed to be a common problem and she backed the charges off my account. They are still working out the kinks in the app, but I think they will have hit a homerun with everything once they get all the bugs worked out.
One night we waited about 30 minutes for a boat from the Contemporary back to the WL on the one night it was cold and windy. People were there before us complaining so I'm not sure how long it took the boat to actually come since the last one. All the boats we took to MK were very quick. Little to no waiting at all. I can't comment about the buses because we always drive over to Epcot and the Studios. I would recommend doing that (if you have your car) over the bus.
The only other hiccup was the concierge told us they roasted marshmallows on the beach until 7:00 when they have the movie. My wife took the kids down there at 6:45 and as the CM just handed out the marshmallows to another family she told my wife and kids they were done at 6:45 and she wouldn't be giving out any more marshmallows even though she just handed some out and the fire was still going. The kids were disappointed. My wife didn't get the name of the cast member unfortunately. I told the concierge about it afterward and she said she would get with management to see who was working that night. We weren't asking for anything special or over the top. It certainly would have been no big deal to give the kids two marshmallows with plenty of time to finish everything before the movie. That was probably the only black mark of the entire trip that didn't have some positive resolution although in the grand scheme of things it was insignificant.
Everything else was fantastic. The CL food was excellent as always. It seemed they had the apple cobbler for 4 or 5 nights in a row until they bust out with a flavor I hadn't had before - peach with strawberry. Not sure if Kook has got to try that one yet, but it was IMHO the best there - even better than the blueberry. The CM noted that he thought it might be new because it wasn't something he had seen very often. If you see it - I recommend a sample.
Of the CM's on the CL, we dealt mostly with Dee (I can't remember her actual name but that is what she goes by). Each year there always seems to be one CM who goes above and beyond or who is the one we deal with who always really makes us feel at home and this year it was her. Everyone was very friendly there this year. Some years some have not been overly friendly, but everyone on this go around was in full Disney mode.
We did get a few cute towel animals although in previous years we got a different one every single day. This time we got one every 3 days. They were pretty amazing. The kids always look forward to seeing the neat creations and the "scene" that Mousekeeping creates with them when we come back to the room from a day in the park and I guess the expectations have been set a little high.
Weather being in the 80's wasn't the greatest for the overall Christmas spirit as we always hope it will be cold, but at least there was no rain (or if there was we slept through it). And the heat did give us a few opportunities to enjoy the pool which wasn't crowded.
Overall again - I only pointed out the few hiccups. Everything was really fantastic - no one will remember the blips in a few months. WL never fails to disappoint and is always the best. The parks were great - not busy and the new Fastpass+ made the waits for the major rides non existent. Already booked for next year!