Just switched out of BWV(one bedroom, cash) after having family members attempt to sleep on the pull out couch. Horrible! Foot was a foot higher than the head, big gulley in the middle and to short for someone who is 6 feet tall. I was told to call housekeeping to see what they could do, which after 3 hours was absolutely nothing, they never showed up. The front desk was not helpful at all. These are the "refurbished" couches. The guts are refurbished, the couch is the same old coach with the frayed edges. Don't get me wrong..we used the pullouts in other Disney resorts with no problems at all(BLT most recently), these are another story.
Luckily my family member is a Disney
Travel Agent and one call to her and we were switched to OKW(2 bedroom) for a minimal upcharge). This is my last time for BW..this is second time we had to move(first time there was a water leak in the ceiling in the room that they couldn't do anything about, they switched us to GF).
I really wanted to love this resort, but after two times with problems, I'm done with BW.
Food and wine is awesome!