We originally booked our WL (courtyard room) stay for December 2015 very early -- in early March 2015. The WL stay is the front bookend to a trip that includes WL, the Hyatt at the airport, two consecutive (B2B) Disney Dream cruises, and a final night at the Art of Animation in a Little Mermaid room -- and that night we will also go to
MVMCP, which will be our only park visit during the trip.
In late July when the RO discounts for late fall came out we called and had it added to our reservation. At the time we were warned there would be some construction occurring on the site, but the full extent was not explained.
Last night I received a voicemail from a CM at Disney Guest Experience Services asking me to please call them regarding our WL stay.
This morning I called and spent over one hour on hold before I had to give up and go to work. Keep in mind this is calling from Canada to the US.
This evening I called again and was immediately put through to a CM, no hold time.
The CM explained that they were calling all guests who had stays booked at WL for October 26 and later to ensure they were aware of the construction that would be occurring. He explained that the DVC pool would be under construction, and that in order for the workers and equipment to get in to it they were also closing the beach and FW nature trail to allow access. He asked if I had any questions, so I asked about the campfire (it will be canceled), walking access to FW (available via the jogging path), and the evening movies (will be held in the DVC room they normally use for when it rains during the movie).
I asked how affected hte main building would be, as this stay we are not going to the parks and had planned on spending our time at the resort. He explained that becasue we have a courtyard view room we woudl be facing the inner "u" (i.e. main pool and such) and so while we may hear a bit of noise, the pool would probably be louder. I am not so sure about this -- don't some CY rooms face the DVC villas ??
I did explain this was the second year in a row we were going to be affected by WL construction -- our previous trip was November 2014 during the main pool redo.
There was no asking what they can do to make my stay better. There was no offer to move us to another resort or for a per night discount.
I am a little frustrated because I know many of you HAVE been made such offers. I did not know how to bring the issue up, so did not. But I am now wondering what to do.
Suggestions ?? I find it easier to email than to call, but could do either.
SW