A couple weeks ago I requested the DVD and got the same message. The 2012 DVD came in the mail yesterday, with a "personalized" (i.e. copy and paste my last name) in it about ports they are no longer sailing out of (seattle and NYC). Very unprofessional they didn't at least change the letter. I wonder if I'll get the 2013 one or if I'll have to request it later? Though I really am just interested in the 2014 cruises!