Disney Fantasy -- Mechanical Problems

[JJsmama]

Just wondering why it was out there? Seems like it should have altered its route? Scary!

Edited: I don't know why this is on this thread. I was referring to the RCL in the storm.

 

[DawgDad93]

From Disneycruiseline blog...The Disney Fantasy is having mechanical difficulties...port engine not operational.

They are steaming directly from their last port to Port Canaveral and skipping Castaway Cay tomorrow.

Passengers getting 20% off future cruise + $200 OB credit.

So did DCL (or anybody else) ever announce what the problem was and what was done to fix it? We're sailing on the Fantasy next month and I'm curious if the issue was truly fixed or if some sort of intermediate measure was taken and future repairs are planned.

 

[Expatriat]

I am now thinking it may be a good idea to stock up on food and beverages in the cabin at the first hint of a rough storm, just in case. I'll keep that in mind in the future.

 

[KingRichard]

It blew a fuse and they didn't have a spare!

Been there, done that!

Rumors?

Some people have started to post that they felt like their life was going to end?

Engines are very complex, but it could have been as simple as dirt in the fuel!

Not unheard of with the sludge these ships burn.

 

[cgolf]

One thing that seems to be consistent with cruise ships is the crews and passingers never learn to put things away and tie them down as needed.

Saves alot of pick up after the storm

AKK

Following the reports on this cruise on CC goes to show that Mother Nature is very cruel. Sounds like a similar situation to what happened with the Fantasy and Sandy, the weather did not follow what was forecast. Just glad that all ended okay on the Fantasy and so far the same appears to be the case on the Anthem.

 

[Hundredacre]

I think it is good for companies to inform passengers about what is going on. Otherwise people fear the worst. Some people need more information than others in order to feel comfortable. That's okay.

 

[Tonka's Skipper]

So did DCL (or anybody else) ever announce what the problem was and what was done to fix it? We're sailing on the Fantasy next month and I'm curious if the issue was truly fixed or if some sort of intermediate measure was taken and future repairs are planned.

I doubt we will ever hear the whole story. The vessel advised the passengers there was a engine or motor problem, she was running at near fully sea speed, they could not make CC and were proceeding to PC, all hotel services were fully maintained, no safety issues, no one should have been worried......this is not a big deal by vessel operations standards. .

However the USCG would have boarded the vessel on arrival to review the situation and the actions being taken. They would have issue a letter of requirements (repairs and conditions) to be completed before the vessel could sail. If deemed serious enough the vessels classification society( they are a vessel operational/ engineering approval group that watch's over the vessel to see all rules and regulations are followed and she maintains all standards) would attend or be advised of the problem and the repairs being done. Class would have to approve all work and conditions before the USCG would approve sailing.

We are sailing April 9 th and cannot wait.


AKK

 

[Tonka's Skipper]

Here is the weather map. Doesn't look like the Anthem had anywhere to run and hide!


AKK


Breaking NewsFebruary 8, 2016
Anthem of the Seas Caught in Extreme Storm Off U.S. East Coast

By Mike Schuler


Royal Caribbean’s Anthem of the Seas is expected into Port Canaveral, Florida on Monday with major interior damage after the cruise ship was caught off guard in an ‘extreme’ hurricane force storm off the U.S. east coast. The 4,180 passenger cruise ship departed New York for Port Canaveral on Saturday and sailed directly into the path of rapidly





Update: Anthem of the Seas Cruise Canceled After Being Caught in Severe Storm
February 8, 2016

Updated, 12:49 p.m. - Anthem of the Seas' current sailing will be cut short. The ship will return to Cape Liberty where passengers will be disembarked. All passengers will receive a full refund and a future cruise certificated worth 50 percent of the cruise fare paid.

In a tweet Royal Caribbean cited forecasted weather conditions as part of the reason for the cancellation. "We're also sensitive to what guests have already been through," the line tweeted.



Seems she may have had more damage and problems then originally noted.

I am beginging to think Anthem is going to be dissected as to why they hit the weather like they did dissecting Fantasy and Sandy, 3 years ago. That may explain the generous compensation.

AKK

 

[Hundredacre]

Wow. Full refund plus 50% off future cruise for royal passengers, and it wasn't mechanical. That's customer service. Disney needs to take some lessons from their competitor.

 

[vvv]

Do you think they will be offered a $200 per room credit and %20 their next cruise???

http://www.fox35orlando.com/home/86218078-story

http://www.orlandosentinel.com/news...ribbean-anthem-rough-seas-20160208-story.html

Actually it was just announced that they are cancelling the remainder of the cruise and returning to homeport.

Each passenger will get their entire cruise fare refunded plus get a future cruise certificate worth 50 percent of the cruise fare paid.

 

[declansdad]

Wow. Full refund plus 50% off future cruise for royal passengers, and it wasn't mechanical. That's customer service. Disney needs to take some lessons from their competitor.

There is a huge difference between what happened on the Fantasy and on the Anthem.

 

[Maggie'sMom]

Wow. Full refund plus 50% off future cruise for royal passengers, and it wasn't mechanical. That's customer service. Disney needs to take some lessons from their competitor.

But the cruise was cut short and they are returning to the home port early. That's a big difference from the Fantasy which completed the 7 day cruise, only missed one port, and had a nice day at sea versus having guests stuck in their staterooms for 8 hours without food.

 

[Tonka's Skipper]

But the cruise was cut short and they are returning to the home port early. That's a big difference from the Fantasy which completed the 7 day cruise, only missed one port, and had a nice day at sea versus having guests stuck in their staterooms for 8 hours without food.

Basicly there was no cruise, she left NY and had 1 day of bad weather, worse at the end and has turned around.

AKK

 

[Hundredacre]

There is a huge difference between what happened on the Fantasy and on the Anthem.

Yes there is a huge difference, but it was weather related, and they did not try to nickel and dime them with the compensation. They are giving them fifty percent off a future cruise- in addition to the full refund. I pay the dcl premium because I expect their ships to work (at a minimum!!). What if the fantasy had been in that storm without that motor or whatever it was? Disney is taking their customers for granted. Offering 20% that is not really 20% off once you think about the fine print and is subject to block out dates and only good for 24 months is offensive. Royal also is crediting to customers not by room. I am aware that people have other opinions on this. But I would not have walked off that ship feeling great about Disney as a company. I would walk off the Royal Caribbean ship feeling like Royal really valued me as a customer, really respected what little vacation time I have.

 

[declansdad]

Yes there is a huge difference, but it was weather related, and they did not try to nickel and dime them with the compensation. They are giving them fifty percent off a future cruise- in addition to the full refund. I pay the dcl premium because I expect their ships to work (at a minimum!!). What if the fantasy had been in that storm without that motor or whatever it was? Disney is taking their customers for granted. Offering 20% that is not really 20% off once you think about the fine print and is subject to block out dates and only good for 24 months is offensive. Royal also is crediting to customers not by room. I am aware that people have other opinions on this. But I would not have walked off that ship feeling great about Disney as a company. I would walk off the Royal Caribbean ship feeling like Royal really valued me as a customer, really respected what little vacation time I have.

The issue on the Fantasy wasn't weather related it was mechanical. The passengers missed one port, not the cruise, and were never in any danger. The Anthem's cruise was just getting started so they will miss everything. It only makes sense that the compensation package is vastly different.

 

[Sytrace]

OK..........other reports said other things. In fact I think, one post on this thread as well. I was not there. It really isn't a issue in any case.

As I said she may have been going faster and slower a needed.
AKK

The ship averaged 15 to 17 knots on Thursday and Friday. Full speed is 23 and though it was going slower than earlier in the cruise I never felt we were in any danger. The left propeller was not working but the right one was handling it and very well. There was some rocking (we were forward) on Friday night where we actually felt the bow of the Fantasy dip a little and come back up. But that was the extent of it.

I felt the $200.00 OBC and the 20 % was wonderful and appreciated. Missing CC was a huge disappointment to many and I feel bad for them.

We were planning to stay onboard and beat our continuous Aquaduck ride record, but that didn't happen. Record for those interested is 10 consecutive rides with no waiting. The kids (including oldest one at 49) were excited to beat that record.

All in all, we had a great vacation and are looking forward to going back in September. We had already booked it and will consider using our 20% off in the next couple of years.

 

[PrincessShmoo]

In case anyone's interested - this is from the cruise contract that you agree to when you book a cruise (fairly standard across the lines):
RIGHT TO CHANGE ITINERARY/DETENTION

Disney Cruise Line may in its sole discretion and without prior notice change, substitute, postpone, cancel or deviate from any scheduled sailing, itinerary or call at any port, and may substitute another vessel for the ship, and shall not be liable for any loss or damage incurred by a Guest as a result of any such change, substitution, postponement, cancellation or deviation. The Guest shall pay any and all expenses incurred if a Guest is detained on board ship or elsewhere at any stage of a voyage because of quarantine, port regulations, prevailing applicable law, illness or other cause.
https://disneycruise.disney.go.com/contracts-terms-safety/terms-conditions/united-states/

 

[Hundredacre]

The issue on the Fantasy wasn't weather related it was mechanical. The passengers missed one port, not the cruise, and were never in any danger. The Anthem's cruise was just getting started so they will miss everything. It only makes sense that the compensation package is vastly different.

As I said, I know people have different opinions on this, but disney was even more liable because it was mechanical, not less (and yes I know you sign your life away in the contract so I know disney doesnt ever owe anyone anything). But as I said, I expect more from Disney, not less, because I am paying a premium. And the end result for me personally would have been a negative view of Dcl.

 

[cruisehopeful]

In case anyone's interested - this is from the cruise contract that you agree to when you book a cruise (fairly standard across the lines):
RIGHT TO CHANGE ITINERARY/DETENTION

Disney Cruise Line may in its sole discretion and without prior notice change, substitute, postpone, cancel or deviate from any scheduled sailing, itinerary or call at any port, and may substitute another vessel for the ship, and shall not be liable for any loss or damage incurred by a Guest as a result of any such change, substitution, postponement, cancellation or deviation. The Guest shall pay any and all expenses incurred if a Guest is detained on board ship or elsewhere at any stage of a voyage because of quarantine, port regulations, prevailing applicable law, illness or other cause.
https://disneycruise.disney.go.com/contracts-terms-safety/terms-conditions/united-states/

And for those who don't know, every line has this same type of contract. Nobody can guarantee the weather, political unrest at ports, medical emergencies, etc. It is because of that that we book not only based on itinerary, but also with the thought that we could have a good time if we ended up just being stuck on the ship the whole time.

 

[Hundredacre]

In case anyone's interested - this is from the cruise contract that you agree to when you book a cruise (fairly standard across the lines):
RIGHT TO CHANGE ITINERARY/DETENTION

Disney Cruise Line may in its sole discretion and without prior notice change, substitute, postpone, cancel or deviate from any scheduled sailing, itinerary or call at any port, and may substitute another vessel for the ship, and shall not be liable for any loss or damage incurred by a Guest as a result of any such change, substitution, postponement, cancellation or deviation. The Guest shall pay any and all expenses incurred if a Guest is detained on board ship or elsewhere at any stage of a voyage because of quarantine, port regulations, prevailing applicable law, illness or other cause.
https://disneycruise.disney.go.com/contracts-terms-safety/terms-conditions/united-states/

I am well aware that Disney has very good lawyers. But we are talking about doing what's right and making people whole for an adverised vacation experience. Royal took the high road. Mickey did not. And Royal did not cause the weather. DCL is responsible for the engine maintenance of its ships.