Hi All
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As some of you know i checked into CSR on August 10th for 3 weeks.Well i am now typing to you from AKL
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On Saturday morning i got a call to the room from a manageress at CSR,telling me they had over sold some rooms,and because of us being there for a long period of time it was only fair for us to leave?!?!?,and we can choose to go to Saratoga Springs or Animal Kingdom Lodge,but we must be out of our room by August 25th(a bit of a coincedence being as though there is a conference on from Aug 25-28th).I asked if we had a choice and i was told no,no choice,we must leave between now-the Saturday and the 25th.To say i was shocked and upset was an understatement.I told her to call me back after i had spoke to my husband.I called a good friend of mine back home in the UK and he recommended AKL,and to ask for a Savanna view.She called me back,by now i was in tears,explaing we had already packed up from one hotel to come to CSR,and now we had to do it again,and that tomorrow was my husbands+i 12th wedding anniversary,she kept apologising,and then said she would give us $250 for the inconvienece and to buy the girls something nice!!!!,and quite jolly told me happy anniversary,and we would get transported over with our luggage to AKL free of charge.I kept asking do we have to move as we didn't want to,and she kept saying yes-we have no choice
.I asked again if other people were being moved and she said that they were offering people upgrades as they were checking in today.
So we decided to just leave on that day(which i now regret doing),being as though our day was ruined now and we couldn't do what we had planned.We packed up(for the 2nd time as we had already been a week on international drive previously),bell services collected our luggage,packed it into a shuttle,whilst i went to reception to collect the money,again i was in tears at the desk,the manageress never once came to see me,she let someone else deal with me,who for some reason had me down as coming from All Stars?!?!,and didn't have a clue what i was talking about
.Whilst all this was going on,people where still being CHECKED IN,after i had been told they are not checkin in anymore guests?.After 25 minutes i collected the money,and the paperwork was completed for me to have everything transfered to AKL,as we are on the QSDP.
We arrived at AKL,and was met by someone who helped us out as i had no idea where to go or what to do,and as i started explaining it all again i burst into tears again
.He went and got Jack, Concierge Manager who then took care of us,and he said he was very shocked at the way we were treated.He said that being as though our holiday was made 16 months out we should never have been made to move,and that he will look into it.He put us in a Savannah view room and has given us access to Club Level(not sure of the proper name-free drinks,snacks,on top floor that you can only access with a yellow card).
BUT,we miss CSR,we wished we stayed the following week and moved on the 25th,the food court here is nothing special,Pepper Market was perfect for the 4 of us who all have very different tastes,the pool here is just the one for all of Jambo and it is so busy,the quiet pool at Cabanas was perfect for us,also AKL seems such a dark/gloomy resort,with very dark rooms.I know i probably sound ungrateful and some people would jump at the chance of a free upgrade,but when you plan something for 16 months,trawl through different resorts and find the perfect one for your family,then imense yourself in it to know all there is to know about the resort you have chosen,then have this sprung on you,a resort you know nothing about,well it got to much for me,i am a huge planner who doesn't like sudden change in anything-i get stessed and panicked very easily,well it knocked me for 6.Even now 2 days on,i am still upset and annoyed with what has happened,i am trying to not let it get the better of me,as i don't want to look back on the last 2 weeks of our holiday and feel like it was ruined,which is what i am feling at the moment,i cannot believe what CSR have done.I will be complaining when i get back home to the UK,i don't know where to start so if anyone has any advice/email addresses for me i would be very grateful.
Only being at CSR a week,we never got a chance to use the Dig Site,arcade,or try many of the offerings Pepper Market had to offer.My children have said that they prefer CSR to AKL,and my husband is now saying we should have stood strong and said NO,we are not moving-i wish i had of now
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