Well..I waited for about 40 minutes. I had to change my dates anyway so I thought Id wait. Online in showed that our current room was not available. When I called it was and somehow it saved us 300.00 from what we were quoted before. I asked if it was the SPD package and she said YES but asked if there was an additional discount added..she said No..so..whatever it was, the call saved us an additional 300.00 somewhere.