My favorite "review" was from a bartender at a place I happened to have dinner at, when she saw my Disney keychain.
She went into this big long story about their once-in-a-lifetime trip that they saved for years to go on to the GF was ruined by Disney and they would never return.
She said she was told by the
travel agent they would receive their luggage off the bus by 3 pm, and they checked in at 2:25 pm. (She was referring to Magical Express) I said, no, it is three hours after you check-in to your resort. She swore she said three pm.
Anyway, long story short, she was in a panic because her anti-seizure medication was in her checked baggage. I was like, are you kidding me? What if the airline had lost your luggage? She looked appalled at the fact that an airline would even lose luggage.
When she stormed down to the check-in desk at 3:15 pm in a fit, they swung into action and found all five bags (it was her, DH, and three children) immediately. The next morning, they sent over three sets of mouse ears for the kids, a t-shirt for each of them, and one of the Cinderella chocolate slippers. I said that was wonderful, that they did that, even though it was her mistake.
In her mind, Disney "tried" to make up for THEIR mistake and she felt like they were appeasing her. She wasn't buying any of it.
OMG......I ended my conversation with her, saying she could have stayed for about a third of the price at POP and had just as good of a time.....and she didn't get it.