Zune! Anyone else having problems?

[Muushka]

My Zune 30 is frozen. And apparently I am not the only one!
No fix yet, if anyone comes up with one, please post!

I have seen some suggestions, but I am waiting until I see something more definitive than "try this" .

Sorry, forgot to save the link, but this was pretty funny:

The reports that all of the world's 30 GB Zune MP3 players have at once suddenly frozen up seem to be true. Internet message boards, including the one on the Zune website, are filled with panicky users wondering how to fix their Microsoft device once it seizes on the boot screen. So far, nothing is working. Rumors are flying. Is it a strange Y2K9 thing? Unlikely, given that the mass freezes occurred before the new year. Perhaps Apple has spread a virus to kill all of the Zunes? Also unlikely, given that the Zune doesn't pose a serious threat to the iPod's dominance. As difficult as it is to face, there's just one terrifying explanation that we'll all have to bring ourselves to face: Aliens have frozen our planet's Zunes and will use them to blackmail Bill Gates into apologizing for Windows Vista.

UPDATE: Reports are now coming in that the aliens have also taken control of the 80 GB models.

Any Zuners out there heading into New Year's Eve without their digital tunes? Anyone figure out a solution yet? Is there a better explanation than the alien one?

 

[prettyprincessbelle]

I posted in the other thread too, I don't know what happened to it.

I have a pink 30gb Zune and yes mine is dead too. It's stuck on that dang load up screen!! GRR!

I just added new music to it last night and was planning on using it today at work! But NO!

I hope they get it fixed soon. How bizarre!

 

[Laura]

I'm sure there will be a patch soon. Seems like this is a software issue, as it has happened to the same Zunes at the same time. I read about the "freeze" on msnbc.com just now, and it looks like Microsoft is working on it. I have the same problem. The load screen comes up and stays there; I can't switch it off. Really sucks, doesn't it?

 

[Muushka]

Oops, I did a search first and didn't see the other thread, sorry!

Fingers crossed that they will tell us how to fix the dang thing!

I just emailed my link to my husband at work.
I am sure he is shaking his head (being a Microsoft employee!)

 

[bicker]

Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year.
The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.
Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.

http://zuneinsider.com/archive/2008/12/31/30gb-zune-issues-official-update.aspx

 

[Buckalew11]

My nephew's froze also but he was able to take it apart and fix it.

I hope they resolve themselves for everyone!