Loved it the actual hotel! Did have some bad custumer service. This is more than 10 words but I have to say it. Don't rely on the lige guards around the pools! My DS 6 got in at the steps. Neither of us realized the pool dropped off quickly to over 5 ft. My DS stepped backwards and the water was over his head. I had to go in and ge him with all my clothes on! Shoes and all. The life guard never saw one second of what happened. One more complaint but I will stop there.