You just may want to double check your ADRs before you go...

[princessjv]

I was on the phone the entire AM, and I mean ENTIRE trying to get Disney Dining to correct a huge mistake.

I planned the entire trip for a friend of mine who left today for their first trip to WDW. When she called yesterday to do a last mintue verification of all hotel & dining reservations, she was shocked to find out that she had NO ADR's for this week. All reservations were made for JUNE and not MAY. The reservationist told her there was nothing she could do and all restuarants were booked. My friend called me in tears, worried that her vacation was off to a bad start.

At first when she told me what had happened...my first thought was maybe I did something wrong But then I remembered in my conversation with the CM who booked the ADR's, she poked a bit of fun at me (in a nice way) for trying to make ADR's at popular places only 2 weeks prior. I guess I know why I was able to get my choices in such short notice...

So...this AM I called Disney Dining, explained the situation and then spoke to guest services. After hours of refiguring, calling each resturant individually and speaking to each resturant manager the GREAT HARROLD got new ADR's for the exact dates and minutes off of the original reservations!

Everyone who I spoke to said that this was a very unusual situation. I do understand that we are all human & mistake can be made BUT I think it wouldn't hurt to double check the Month & day of your ADR's.

Hats of to Harrold for making a mistake turn into MAGIC! I will be busy writing a super big letter of Thanks tomorrow!

 

[fla4fun]

You know, it's really too bad that we don't have the ability to just look up our ADR's online. I know the logistics of making them online would be a big headache for Disney, but you would think that there should be some way to be able to have your ADR's (at least the ones tied to a reservation) show up as part of that reservation itinerary. That way, you would know right away if there was a problem. I'm glad everything worked out well for your friends.

 

[tiggersmom2]

I am soooo glad everything turned out well!! I called and checked on my ADR's today and guess what?! They are ALL supposed to be for a party of 7 and some were only made for a party of 5!! WTH?! I am just going to go with what I have and explain there must have been some error and it wasn't on MY part. Grrrrrr

 

[mickeyluv'r]

You know, that never happened to me...but once I booked our Orlando hotel stay (off-property) late at night and when I called to confirm or change something later on....I discovered that the person had booked it for the WRONG YEAR! Luckily, they were able to correct it at the same room rate, since it was still fairly early.

You should always double check all ressies at least once.

 

[Schmeck]

I am soooo glad everything turned out well!! I called and checked on my ADR's today and guess what?! They are ALL supposed to be for a party of 7 and some were only made for a party of 5!! WTH?! I am just going to go with what I have and explain there must have been some error and it wasn't on MY part. Grrrrrr

You may be denied seating - I'd try to change the #s now, just to be sure you can get in!

 

[DisneyTeacher]

All reservations were made for JUNE and not MAY.

That happened to us last May. My DH has been sick for a couple of and we had to cancel a couple of ADRs so I was trying to fine a restaurant in Epcot to use our last dining credits but I was having a hard time. After trying several restaurants the CM came up with LOTS of times at Rose and Crown. I thought it was our lucky night until we arrive and the CM couldn't find our ADR in the system. After giving her our ADR number she found it booked for the next month. I should have known something was up with so many times available for the same night. We were lucky and we were seated right on time, just a month early.