Hi, all! Hope everyone is doing well!
I have a question/problem.
A buyer just received a lot of items that I had up for auction. It was for Blue Clues lot it included 2 VHS tapes, 2 CD Rom Game and 1 Blues Clues stuffed dog.
She is stating that the Dog isn't as described. It did have some dog hair on it and a little dirt (i did forget to mention that), but did list it as Good Shape not great or excellent. The lot went for $6.50. How much is reasonable to offer as a refund and should I ask her to send it back?
I am figuring if you divide the lot of 5 into the $6.50 it only comes to $1.30. Not much when you look at it. So I am confused.
I could offer a refund for the items if she returns them and if I do that should I offer a refund on the shipping? Or, should I give her some of the money back and if so, how much is fair, if she is going to keep the dog, it is a working toy. I didn't think that the little bit of dog hair or dirt was that bad. I thought that it was barely noticable, but who knows. I would like to work with her on this, but she really didn't pay that much per item.
Help what should I do?
Any help would be greatly appreciated.
Tamie