Yep, another RSR rant

[doog71]

It's bad business practice for a company to advertise:

COME!! EXPERIENCE OUR NEW RIDE!!!*


*Note: You are not guaranteed to experience our ride. It fails 50% of the time

Disney stands behind their product in that they're continuing to fix the ride instead of completely shutting it down outright. Any new ride in a theme park experiences loads of technical difficulties throughout its first year. I'm sorry that you were unable to experience the ride, but in your first post you practically requested compensation.



And yes, people may have been putting words into your mouth, but if you say something like "we spent money to stay on onsite," someone is bound to think that you feel entitled to something. Do you believe there's a difference if a person from Northern California stays onsite as opposed to a person from Arkansas? Where is the dividing line?

Bottom line is, Disney's not going to admit that there's a failure unless the ride doesn't run within first year failure rates. You just happened to come at an unfortunate time and hopefully you can just take it as a lesson to wait for reviews next time .

It may be bad business to let people know one of your main attractions is having serious malfunctions, but at least it would be the truth. There are many that would say it's bad business to not be up front about it.

Once again, as I stated before, entitlement is when someone wants special treatment. I don't. You'll notice in my original post I said "park visitors", plural. I know there are many that have had the same frustrations we've had. Whether someone is from CA, AR, Japan or the North Pole, I think it's possible for Disney to put the same creative thinking they put into making more money into how to honor people that have honored them with their hard earned money.

As for waiting for reviews next time, I agree! I assumed too much here as far as this ride working consistently. I won't next time.

 

[Malcon10t]

We were in the parks over Labor Day weekend and foolishly saved our FPs to ride after dark.

We did the same thing over Labor Day, only in our case, the ride came back up, and the FP line was out past Flo's. They closed the Stand By line since it was 9 or so and the park closed at 10.

 

[doog71]

Still waiting to have "Disney should stand behind their product" defined in non-nebulous marketing speak by the OP. By "standing behind their product", what the heck are you talking about? The sentence literally means nothing in the context of the OP's post. To me it just sounds like they are expecting some kind of compensation.

Feel free to enlighten us in words with actual meaning.

Sure, if you're having trouble understanding what that phrase means, I'll be glad to.

"Standing behind their product" is delivering what they imply they will consistently deliver when they advertise their product. Say a hotel chain advertises "new shower heads". They bring in lots of new business because of them. Said shower heads don't work half the time. They acknowledge it and give a voucher to say, I don't know, their frequent club members of whatever. That's standing behind your product.

Again, I'd be fine if Disney started doing something to stand behind their product after we're done here, and we didn't receive a thing. I don't care about that. I care that THEY care that people are spending their dough on something that is broken down way too often. That's all.

 

[Malcon10t]

Again, I'd be fine if Disney started doing something to stand behind their product after we're done here, and we didn't receive a thing. I don't care about that. I care that THEY care that people are spending their dough on something that is broken down way too often. That's all.

Strange, in June when RSR went down for the night at 7pm, they said they would honor our FP the next day. At the June preview, when they did a poor job of explaining when the WoC would go off for those with 6-11p preview time, they gave everyone $25 in meal vouchers. In July, we did rider swap for RSR. Our first group rode fine, but the second group didn't get to ride due to going down. They gave us FPs for all in the group to ride the next day. In August, we had no problem riding, in fact, it was explained to us they had worked out a major kink that no longer required a full hour reset and resets were now only taking 15 mins. In Sept, the only problem we had was we waited on our FP, and the ride had gone down. It came back up around 915 or so, and when we went to get in line, the FP line was out to Flo's. Didn't have problems in our Oct trip or Nov trip.

I consider that standing behind their product.

 

[doog71]

Strange, in June when RSR went down for the night at 7pm, they said they would honor our FP the next day. At the June preview, when they did a poor job of explaining when the WoC would go off for those with 6-11p preview time, they gave everyone $25 in meal vouchers. In July, we did rider swap for RSR. Our first group rode fine, but the second group didn't get to ride due to going down. They gave us FPs for all in the group to ride the next day. In August, we had no problem riding, in fact, it was explained to us they had worked out a major kink that no longer required a full hour reset and resets were now only taking 15 mins. In Sept, the only problem we had was we waited on our FP, and the ride had gone down. It came back up around 915 or so, and when we went to get in line, the FP line was out to Flo's. Didn't have problems in our Oct trip or Nov trip.

I consider that standing behind their product.

Cool! Glad to hear they did that for you.

 

[Rhonna]

I was under the impression that in a week, you had been unable to ride it.

I was under that impression also.

OP: may we ask how many times you were able to ride RSR?

 

[doog71]

I was under that impression also.

OP: may we ask how many times you were able to ride RSR?

Sure! Several times. It's been down more times than up when we've checked.

It's fairly obvious we won't all agree on this, and that's cool. Just wanted to express some thoughts about it, and it's been a good discussion. Signing off now! Thanks for all your thoughts.

 

[SeanCLV]

The frustrating thing that happened to us was the RSR ride broke down "indefinitely" right after we had given our FP's over to the CM who merges the FP and standby lines together. After that point you can't get your FP back.

They appeared to give people who were on the ride when it broke some sort of voucher or FP to come back later. The people standing in that merged line right before the ride should all get FP's too, since at least half the people in that line probably had FP's that they had given over.

I asked the CM taking the FP's if I could get it back and he said no and that if I wanted to complain I would have to see the CM's at the ride entrance. We went up to the ride entrance and my wife inquired about the FP's and one of the CM's said that we need to talk to the guy taking the FP's, the one who said we had to go to the ride entrance. The second I heard that I started to become politely unglued.

In a firm voice I asked why are they taking everyone's FP's several minutes before you get on the ride if the ride has so many issues? One of the CM's at the ride entrance said, "Well they don't really take it from you several minutes before". I just gave that guy a "what the heck" look, but the other CM stepped in and wrote us up a FP for later in the day. Although we checked on the ride three other times that day and it was down so we could never use it.

At least we got to go on it once during our trip, right after I got our FP in the morning. The kids wanted to go more times but they eventually understood.

So I tell this story to encourage you to voice your dissatisfaction and you might get something. Don't scream, be belligerent, or be irrational. But it seems to take voicing your concerns in a way/location where other customers can hear where they will give you something to quiet you down.

 

[furb & dez]

"Standing behind their product" is delivering what they imply they will consistently deliver when they advertise their product. Say a hotel chain advertises "new shower heads". They bring in lots of new business because of them. Said shower heads don't work half the time. They acknowledge it and give a voucher to say, I don't know, their frequent club members of whatever. That's standing behind your product.

Sorry, all you've said is just confirming that what you wanted is compensation.

You can couch it in whatever terms you like to make it look better, but in essence you are saying "I didn't get to go on this ride at the time I wanted to, and I want compensation."

 

[starshine514]

The frustrating thing that happened to us was the RSR ride broke down "indefinitely" right after we had given our FP's over to the CM who merges the FP and standby lines together. After that point you can't get your FP back.

They appeared to give people who were on the ride when it broke some sort of voucher or FP to come back later. The people standing in that merged line right before the ride should all get FP's too, since at least half the people in that line probably had FP's that they had given over.

I asked the CM taking the FP's if I could get it back and he said no and that if I wanted to complain I would have to see the CM's at the ride entrance. We went up to the ride entrance and my wife inquired about the FP's and one of the CM's said that we need to talk to the guy taking the FP's, the one who said we had to go to the ride entrance. The second I heard that I started to become politely unglued.

In a firm voice I asked why are they taking everyone's FP's several minutes before you get on the ride if the ride has so many issues? One of the CM's at the ride entrance said, "Well they don't really take it from you several minutes before". I just gave that guy a "what the heck" look, but the other CM stepped in and wrote us up a FP for later in the day. Although we checked on the ride three other times that day and it was down so we could never use it.

At least we got to go on it once during our trip, right after I got our FP in the morning. The kids wanted to go more times but they eventually understood.

So I tell this story to encourage you to voice your dissatisfaction and you might get something. Don't scream, be belligerent, or be irrational. But it seems to take voicing your concerns in a way/location where other customers can hear where they will give you something to quiet you down.

I've actually wondered about this exact scenario. So, the bottom line is that if you ask and are persistant, you may be able to get a FP back to use later, but that it is far from automatic. We've been very lucky - have ridden RSR 4x (over two trips) and never had it go down while we were in line or during our FP window. We did want to hop into line for it shortly before closing last Monday, but it was down for at least 1 hour before closing.

 

[WebmasterMaryJo]

Hey, guys. I'm halfway through page 3 and I really don't see this conversation going anywhere positive, so I'm going to go ahead and close this thread.

Please remember to be courteous, even when you don't agree with someone.