My wife and I have stayed at the Wyndham 3 times. Based on our experience the 1st two stays, we couldn't have been happier. The hotel is clean and spacious and met all of our needs. It was our favorite Orlando-area hotel.
After our last stay, however, I doubt we'll ever return. Well, I should amend that; they sent us a certificate for a free stay in the future. We'll likely use that and never return after that.
To me the Wyndham is like flying a discount airline. If everything goes fine, then it is a wonderful experience. When there are problems, though, everything falls apart and good luck getting someone at Wyndham to care enough to actually help.
In our case, we had made very particular reservations due to some needs we had. I paid extra for the accomodations in light of that, and had specific written confirmation. On the day of our arrival, we called and confirmed our reservations and accomodations. All was well except they didn't have our Wyndham By Request number on our folio. A minor bump, but a sign of things to come.
When we arrived, all the rooms of the type we reserved were gone. They could put us in a much smaller room without other needed elements and without any compensation for the higher rate paid. When I asked to speak with a manager, he never materialized, but a room suddenly appeared. Unfortunately, when my wife went to that room while I parked the car, she walked in on another couple in bed. Very embarassing.
Return to the front desk. Stand in line 30 minutes. Explain the situation. No apology and they put us in another room that once again doesn't match up with our reservation and is not even a standard room at the property. (And, it had someone else's prearranged room service in it.) I asked to speak with the manager. Finally, he calls on the phone and tells me that I'm being difficult and will take what I'm given or he will call the police and have me escorted off the property and arrested. (On what charge, I have no idea.)
Since we'd already be trying to check in for over 2 hours, we took what they gave us and that was the beginning of a rough multiple night stay at the property.
There were other annoyances--such as the fact that each day our room keys stopped working, so every day we had to go back to the lobby and wait 30 minutes or more to get new keys whenever we wanted to go back into our room.
When it was all over, I wrote a letter to the corporate Wyndham offices and got a full refund for our stay. But the trip overall made for a much less than desired Christmas vacation.
So, my advice and experience with the Wyndham is that when things go OK or you have no particular needs, they are fine. Beyond that, good luck.
! Was the room ok? If so, i was wondering if you could give me the room number just in case. I have a very picky family 
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but i was wondering if the balconies were big enough to sit on and if so were there seats out there? 
!!!
and i can tell you that i was actually pretty impressed with the hotel. We had a huge suite so no complaints about that and the balconies were brilliant, just wish we had been pointing towards 
. I thought the pools were a little small for the amount of people staying there and they got very busy, but by swimming in the morning you can avoid the crowds. 
. Lots of shopping for me! Thanks for all your contributions everyone 
