ronandannette
I gave myself this tag and I "Like" myself too!
- Joined
- May 4, 2006
Feels sort of weird to hear customers like me are actually held in contempt. It's not our fault whatever agreement you've made with a third party isn't to your liking. I wish I knew what brand you represent so I could be sure to stay out of your hair.The guest should never pay more. If I was charging $200 for the room we walked in the hotel that you were being sent to was $250 I cover the difference. That hotel bills me the difference
If it is a case where we want to make everything go extra smooth then I will walk the guest and pay everything and the receiving hotel just bills me the whole thing
Regarding third-party like Expedia they are easier to walk. The guest does not know our rate and we can pass you off to pretty much any hotel that has room and then that guest pass to take it up with Expedia
Remember you may pay Expedia $175 but the hotel is only maybe getting $125 so I will over book for a direct booked guest who is paying the same rate but I get more room revenue and then we can drop the third party guest off at another hotel
3rd party sites are not ideal for hotel. Sort of a necessary evil that you put up with to get some base occupancy