WTH Disney......website not available for booking and phones down all day!

[eeyoresmom]

Really!! Disney does so many things so well, I don't get it.What the *&%$# is wrong with their IT/phone system this time?????? Started calling at 6:59 EST. Got the recording that they were not yet open. Hung up and called back at 7:00 AM, lines busy all day. Just got through at 2:30 PM and put on automated wait for 15 minutes, then inexplicably disconnected. So annoying for such a large company that they cant fix this crap.It seems like this happens every time they roll something new out. What was it this time? Be Our Guest is now taking lunch ADR's and the whole system crashes?!

 

[tstottle]

Yes, pretty much. All those Be Our Guest people (I was one of them) overloaded the computers and phones. I was able to call and get through a few hours ago after a 10 minute wait.

It would be lovely if on big-planned-release days like this, they let people whose windows (ADR, FP+) open on those days go one day early so they don't get caught up in the problems!

 

[budafamily]

The system has been down most of the morning due to "enhancements." I agree completely, a company the size of Disney should be able to have a better phone system and a much better, or at least a more competent IT Department.

 

[Dr Gevil]

Disney IT/online services - skating by (and crashing when it catches up with them during crush periods) on the bare minimum required since the 90's!

 

[bradiblue27]

It's up and working, i just snagged a BOG ressie for second week of march

 

[lustergirl]

I just snagged a lunch ressie for BOG on my last day there. Also got a dinner ressie for my first night there. I am so excited.

 

[minnie mum]

You think dining ADRs are bad? Try checking in to the resort when their computers are down. The CMs couldn't have been nicer or more apologetic, but we couldn't set up room charging and they couldn't give us our room until the system came back up. Fortunately, we could just head to the park and use cash til later in the day.

 

[eeyoresmom]

For those trying for BOG ADR's and those that got them ( and I , too, was one of them), it is a pain but that is one meal of the vacation...........What about the poor newbie trying to book FP+ and ADR's for a once in a life time trip? Shameful Disney.

 

[tstottle]

Oh wow minniemum now that sounds really bad. I'm excited about the MDE check in where you don't even have to be at your hotel to check in! HOpe that works!

 

[LadyRayado]

You think dining ADRs are bad? Try checking in to the resort when their computers are down. The CMs couldn't have been nicer or more apologetic, but we couldn't set up room charging and they couldn't give us our room until the system came back up. Fortunately, we could just head to the park and use cash til later in the day.

Yep, this happened to us in October trying to check into POP. We were able to easily adapt and they even kept our plane carry-ons for us while we went to EPCOT, but there were some VERY upset people in the lobby.

 

[FantasiaMagic]

Yup. BOG crashed the whole system. This is what everyone was afraid of happening, hoping they get everything fully up and running soon!

 

[ArwenMarie]

I'm out of the loop on this

Is BOG doing table service at lunch now?

Or is it an ADR for the current kiosk/quick service? (That made my head hurt!)

 

[Rose77]

I'm out of the loop on this

Is BOG doing table service at lunch now?

Or is it an ADR for the current kiosk/quick service? (That made my head hurt!)

The second option. It is now an ADR for quick service (order at kiosk or pre-order). Disney is referring to it as "fast-casual." You can check out the Disney Parks Blog for more info.

 

[lilclerk]

You think dining ADRs are bad? Try checking in to the resort when their computers are down. The CMs couldn't have been nicer or more apologetic, but we couldn't set up room charging and they couldn't give us our room until the system came back up. Fortunately, we could just head to the park and use cash til later in the day.

Oh wow, I didn't realize EVERYTHING was down! I'm glad I'm not a CM on days like this

 

[Dawn68PA]

This was also the first day DVC people could book the new Poly villas so it was a very busy booking day all around.

 

[mom2rtk]

BOG crashed the system in a big way when it first opened in 2012. I saw this one coming a mile away. Why didn't Disney? Because they don't care. Apparently they don't have to care.

 

[larryz]

It BOGgles the mind, doesn't it?