Write letter of complaint but not wanting compensation?

[JESW]

Would you write a letter of complaint even if you did NOT want any compensation?? We had something happen during our last trip to Disney (really, really rude convention goers) and while we were there we did complain to Disney and they did take care of the matter. My issue is not with Disney. My issue IS with the convention goers. Do you think their company would want to know about SOME of the people who were representing their company?? Part of me wants to right the letter and the other part says let it go.

The people in the room next to us thought it was perfectly fine to have a LOUD party at 2:30 a.m. They left their hallway door AND their balcony door open so others could come and go. Many were walking down the hallway with drinks. One woman made a LOUD phone call in the hallway at 4:00 a.m.!!!!! They did this two nights in a row. Yes, we did call security and they did break up the parties both nights. They had various complaints about that group throughout the resort.

I also saw many of these people on the buses and by the pool. (I knew because they were carrying items with the company's name on them) On the bus several of them were complaining about the FREE stuff they got. At the pool several of them were smoking in a non-smoking area and one young person thought the "F" word should be every other word out of his mouth! I had my kids (7 & 10) with me and even they were uncomfortable.

Being woken up in the middle of the night TWICE messed up our sleeping and we were wiped for two days at the parks. The second night we were back in the room before 9:00 because we were so tired.

We were staying concierge level so it was not cheap. I am NOT expecting them to pay for our room nor our park tickets since we are ap holders. It is just something that really ticked me off - I despise inconsiderate people!!

So what would YOU do??

Jill

 

[LindsayDunn228]

I say write a letter!!! You will have your thoughts and complaints on record. What can it hurt?

 

[mytwotinks]

I would probably write a letter to the company that the conventioners worked for. I wouldn't write Disney. I think that they should know that the employees they sent to an expensive convention were doing such a horrible job representing them.

 

[clh2]

I would probably write a letter to the company that the conventioners worked for. I wouldn't write Disney. I think that they should know that the employees they sent to an expensive convention were doing such a horrible job representing them.

I agree with this. It cost the company at least $1000 to send them to any type of national convention - most likely more.

 

[lizanne]

Sure, I'd write a letter. Make sure you get a person's name to send it to.

 

[AnaheimGirl]

I'd write the letter, to the company, not to Disney.

IMO, the point of complaining is to let them know what happened, so they can try to avoid similar situations in the future, not to score free stuff.

 

[Beth76]

Wouldn't it be great if all rude people came with phone numbers so we could tattle on them?

 

[figment52]

I would probably write a letter to the company that the conventioners worked for. I wouldn't write Disney. I think that they should know that the employees they sent to an expensive convention were doing such a horrible job representing them.

As an employer that pays for those trips I would want to know. They re there on my dime. They do represent the company and the company has an image to protect.

 

[Snow Brite]

As an employer that pays for those trips I would want to know. They re there on my dime. They do represent the company and the company has an image to protect.

And this is EXACTLY the tone I would take in the letter. That you were at Disney during the XYZ convention. You had saved and planned extensively for this great family convention. Imagine your dismay to find that instead of acting professionally, the attendees of the XYZ companies convention you were sharing the resort with kept you awake with inappropriate behavior for a family resort resulting in you having to alert Security two nights in a row. Additionally, people carrying items with their company logo were smoking in non-smoking areas and using family inappropriate language around your young children in public areas intended for family use. As a result not only was your vacation marred but your impression of their company has been irreparably damaged. You are positive this is not the image this company intends to project, so you thought you would let them know how it came across to those sharing the resort with the XYZ employees. And end with the suggestion they ask the hotel security about any issues with the attendees from their company.

 

[Lisa loves Pooh]

You can write a letter to just make them aware of the situation. A problem will not get corrected if noone is informed that a problem does not exist.

I would still inform Disney. If a company racks up enough complaints--perhaps they will be requested to have their conventions elsewhere. (If the complaints and misbehavior are serious enough).

 

[MeanLaureen]

I know as a retailer, I appreciate letters letting me know of problems within my store or with my staff. And quite frankly, I put a lot more stock in the ones that don't demand some type of compensation anywhere in the letter.

I say yes, write the letter. The company needs to know how they are being represented. My company has a code of conduct when we are at conventions and I'm sure they would want to know if any of our employees were acting like those were.

 

[mumto2]

I am so sorry your family had to deal with this! I've been in similar situations and it is miserable.

I'd go ahead and write the letter, but don't be surprised if you get no response from the company. I'd also copy Disney's Guest Services and Meeting Planning departments, because I don't think it was just one company's employees, unless they were the only company at the convention (like a sales retreat). At conventions and tradeshows, it is a very common occurrence for vendors to have hospitality suites (and often they are in the concierge level) and invite customers and prospects to stop by after-hours. The host company is not likely to tell their guests in this situation to keep it down - much more likely to refill their glasses. It is also more typical for promotional items with the company's name to be given to prospects and clients at conventions/trade shows, which is what makes me think that this was a vendor/customer situation.

By copying the above people, you are making them aware of the issues that the host group caused; if that happens enough, Disney may start restricting in-room parties, or at least put hosts on notice that there are guidelines (as in closing it down by a certain time, maximum occupancy in the room, etc.).