WOW!!! What a great call!

[gdgraham12]

I was concerned because we moved about 30 days prior to our vacation...

I called the reservation line and spoke to a fantastic cast Member named Luke! Totally put my mind at ease and assured me that nothing that might/might not come in the mail would affect our travel/check in process. He was genuinely concerned that we were 100% satisfied and left us with a warm fuzzy. He actually answered the line singing a "zip a dee doo dah...zip a dee day" parody.

Kudo's to Luke for his warm and engaging demeanor and Kudos to Disney for providing a resource like him.

 

[Ninja Mom]

So nice to hear! Have you considered contacting guest services to let them know of your positive experience with Luke? It's EASY, it's FUN and it will put a WAG in EVERYBODY'S TAIL!!

Here is the contact info cribbed from the EXCELLENT YC/BC FAQ Thread:

Comments, Compliments or Complaints:

You can go to City Hall or Guest Relations during your stay

or email wdw.guest.communications@disneyworld.com

or send a letter to:
Walt Disney World Guest Communications
Executive Offices
Post Office Box 10040
Lake Buena Vista, Florida 32830-0040

When you write or email, please include your name, address, phone number and email address.

Thanks for sharing your experience. You could probably just copy paste what you wrote above and send it on it's way!

 

[PHLtoMCO]

I was concerned because we moved about 30 days prior to our vacation...

I called the reservation line and spoke to a fantastic cast Member named Luke! Totally put my mind at ease and assured me that nothing that might/might not come in the mail would affect our travel/check in process. He was genuinely concerned that we were 100% satisfied and left us with a warm fuzzy. He actually answered the line singing a "zip a dee doo dah...zip a dee day" parody.

Kudo's to Luke for his warm and engaging demeanor and Kudos to Disney for providing a resource like him.

So great to hear!! Enjoy your upcoming trip

 

[Couchy]

Lol I have spoken with Luke before as well complete with the song as well
By the time I hung up the phone I felt I had been transported to an alternate universe. His happiness and joy literally jump through the phone

 

[MDKLHunter]

At least your move is recent enough your mail is still getting forwarded. We moved 6 years ago and just yesterday my package packet with my luggage tags, vouchers, etc went to my old address! Fortunately we're acquaintances with the people in our old house and they called my husband. I have taken at least 3 three Disney trips since the move and have never had this happen, and I booked this over the phone where you verify your address and phone number with each call. I still haven't received my ME express packet, I plan to call today but hope it's not already been mailed....to the old address!