Fine resorts & 4+ star hotels around the world (as in globe - not just WDW) offer this service. A Concerige is a staff person who deals solely and exclusively with guests who have paid for such service.
They are often avalible 24/7 to their guests. They can make all transportation needs (air/limos/taxi etc) arranagements for you, make all dinning ressies for you (often a concerige can get you into a place that if you just called on your own would be "full" ). They can handle special needs/mail/business services/courier. Basically anything you could need or (legally) want!
Concerige staff are often trained in multiple languages, etiquette, and are always knowledgegle about the area.
There is a concierge level at each of Disney's deluxe resorts. There is a lounge with keyed access that offers refreshments, a continental breakfast, snacks and appetizers, and dessert throughout the day. Some of the concierge lounges offer beer and wine and cordials also.
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