Okay I just had to report on this because so many things went wrong that by the end we were laughing. This is long....
As a background, I booked our dining reservation a couple weeks ago (when I saw the info on here) at WCT for 5:30, for 5 of us (my parents from Canada, and my husband, me and son 4 years old from Northern CA). I then received a call a week later that the time had been changed to 6:50 but the CM assured me that it was still for the first show at 9 pm.
We arrived here last Tuesday, and my parents went to WCT today where the CM said 'oh no your reservation would be for the second show at 10:15'. WHAT? My son can't stay up that late. So I was flustered and surprised, went back to my room at DLH and called Disney Dining. the CM said, no they were wrong, it's for the first show. Called husband who was in the park and told him - go back and check at WCT again. He went back and the SAME girl said it was the first show....problem #1 but not the last.
We got to WCT at about 6:35 expecting to wait. They said we could sit outside right away or wait up to 40 min for inside. Of course we didn't want to wait so we said outside. We were then told we could sit upstairs where it's more covered and out of the wind (it was a little windy/chilly today) so we said great.
We sat down and waited and waited and waited. Lots of servers went by but nobody acknowledged our presence so after 15 min we asked and a guy finally showed up, said he didn't know who our server was but would take our order. He thought we were ordering off the menu but we said 'no we have the WOC dining'. He was pretty clueless about the whole thing but took our order and we splurged as well for a bottle of wine. Ok so another 15 goes by and nothing comes...no wine, no bread, no water...NOTHING. We finally wave a manager over and let them know so she goes to check. Finally the bread and salad arrive, and water....still no wine. The bread was very good, and warm. Salad was awesome! Of course by this time of after 7 pm we were starving. They also brought some little appetizers which were also good...still no wine.
We finally ask the seating lady again about the wine...she goes to check and finally it arrives after half our meal is over, but it's good. The big manager then comes over and we find out he's in charge of all the food in the park. He goes to check on our entrees and comes back saying they will be here soon, the kitchen got totally overwhelmed he explained and could not handle the big rush they had earlier. He then tells us the wine is free and another manager shows up and gives us a pass for six of us to go on any ride ahead of the line (except TTMM of course).
So FINALLY the entrees arrive! My husband had the steak and they never asked how he wanted it done and it came tough and overcooked. My mom had the chicken which she liked. My Dad and I ordered the seafood pasta but they brought us the kids pasta with no seafood!! We had to flag our server down and she confirmed (our original server finally showed up back from her dinner break) they were wrong and whisked them off back to the kitchen....another 10 min wait for us to get the right food. By this time I am getting worried about getting over to find our standing area, so we tell her to bring the dessert and check right away. We had no dessert plates, just ate it off the platter and got out of there.
The seating CM told us to take our tickets now to the Grizzly Fast Pass area to get other tickets with a color (ours just have black on them, no color). WHAT? Does not make any sense but I leave everyone there and run over but the section is roped off. I then talk to another CM who says 'no that was totally wrong just go to AG to line up and tell them you are with the orange section'. Okay run back and grab the family and head to AG. We get to the bridge and have to ask again, where is the dining seating? Finally someone leads us down into the middle area. There was tons of room in the 'circle' part we were in. I'm sure others will report in depth about the different areas...just had to share our experience as so many things went wrong and it made it very difficult to enjoy the meal although for the most part the food was very good.
AND...we all loved the show. I had to stand on my tip toes to really see, lots of heads in my way, but glad the CM's made the kids get off their Dad's shoulders. Still well worth it and cannot wait to see it again!!!!!
As a background, I booked our dining reservation a couple weeks ago (when I saw the info on here) at WCT for 5:30, for 5 of us (my parents from Canada, and my husband, me and son 4 years old from Northern CA). I then received a call a week later that the time had been changed to 6:50 but the CM assured me that it was still for the first show at 9 pm.
We arrived here last Tuesday, and my parents went to WCT today where the CM said 'oh no your reservation would be for the second show at 10:15'. WHAT? My son can't stay up that late. So I was flustered and surprised, went back to my room at DLH and called Disney Dining. the CM said, no they were wrong, it's for the first show. Called husband who was in the park and told him - go back and check at WCT again. He went back and the SAME girl said it was the first show....problem #1 but not the last.
We got to WCT at about 6:35 expecting to wait. They said we could sit outside right away or wait up to 40 min for inside. Of course we didn't want to wait so we said outside. We were then told we could sit upstairs where it's more covered and out of the wind (it was a little windy/chilly today) so we said great.
We sat down and waited and waited and waited. Lots of servers went by but nobody acknowledged our presence so after 15 min we asked and a guy finally showed up, said he didn't know who our server was but would take our order. He thought we were ordering off the menu but we said 'no we have the WOC dining'. He was pretty clueless about the whole thing but took our order and we splurged as well for a bottle of wine. Ok so another 15 goes by and nothing comes...no wine, no bread, no water...NOTHING. We finally wave a manager over and let them know so she goes to check. Finally the bread and salad arrive, and water....still no wine. The bread was very good, and warm. Salad was awesome! Of course by this time of after 7 pm we were starving. They also brought some little appetizers which were also good...still no wine.
We finally ask the seating lady again about the wine...she goes to check and finally it arrives after half our meal is over, but it's good. The big manager then comes over and we find out he's in charge of all the food in the park. He goes to check on our entrees and comes back saying they will be here soon, the kitchen got totally overwhelmed he explained and could not handle the big rush they had earlier. He then tells us the wine is free and another manager shows up and gives us a pass for six of us to go on any ride ahead of the line (except TTMM of course).
So FINALLY the entrees arrive! My husband had the steak and they never asked how he wanted it done and it came tough and overcooked. My mom had the chicken which she liked. My Dad and I ordered the seafood pasta but they brought us the kids pasta with no seafood!! We had to flag our server down and she confirmed (our original server finally showed up back from her dinner break) they were wrong and whisked them off back to the kitchen....another 10 min wait for us to get the right food. By this time I am getting worried about getting over to find our standing area, so we tell her to bring the dessert and check right away. We had no dessert plates, just ate it off the platter and got out of there.
The seating CM told us to take our tickets now to the Grizzly Fast Pass area to get other tickets with a color (ours just have black on them, no color). WHAT? Does not make any sense but I leave everyone there and run over but the section is roped off. I then talk to another CM who says 'no that was totally wrong just go to AG to line up and tell them you are with the orange section'. Okay run back and grab the family and head to AG. We get to the bridge and have to ask again, where is the dining seating? Finally someone leads us down into the middle area. There was tons of room in the 'circle' part we were in. I'm sure others will report in depth about the different areas...just had to share our experience as so many things went wrong and it made it very difficult to enjoy the meal although for the most part the food was very good.
AND...we all loved the show. I had to stand on my tip toes to really see, lots of heads in my way, but glad the CM's made the kids get off their Dad's shoulders. Still well worth it and cannot wait to see it again!!!!!
Should state that he was at the back of the roped off parade area, and no one should have been standing behind him (they would have been in the "keep walking keep walking" pathway), but still, it's the principle of the thing. 
We ended up with a 4:40 PM reservation and though the service was slow everything went fine. I'm pretty sure that manager over foods came to visit us too. He asked when I booked and I did explain that situation. 
I at least wasn't sent running here and there for different fast passes but when I did ask the WOC CM how people with picnic meals got to be in the preferred viewing I didn't get a good answer. Some got blue seating and other's got the preferred according to her. And then there were the regular fast pass people who decided they didn't want to be the in the lowest blue section so they just came into the preferred area. 
