Work-related rant...

Axel

awww, coffee, no.
Joined
Jul 3, 2006
Messages
4,740
OK. I work at an ice cream shop. We have Dippin' Dots and today I had the most annoying lady come in. Her son says "Mom, I want bubblegum!" and she looks at me and says "there's no peanuts in that, right?" and I say "I can't guarantee that the flavours containing peanuts haven't cross-contaminated the non-peanut flavours".

She starts getting angry and says "Well, at Story Land they got an unopened bag and a clean scoop and a clean bucket for him".

I told her: "Ma'am, the company itself doesn't guarantee that their bags are peanut-free, regardless of flavour". She gets angrier: "But at STORY LAND, they did it and it was all right". I say: "Ma'am, I don't have room for more bubble gum right now" (the tub I use for bubble gum was full). She says: "Well, isn't there any place you could put them? You can go get that bag now.". Just like that.

So, I wasted seven minutes (that's the average amount of time it takes to walk to the main DD freezer, find the flavour I'm looking for, get back, transfer from bag to bucket, and serve) doing all the aforementioned and now I have what is probably going to end up being a full container/bag of bubble gum dippin dots that will most likely be thrown away when the freezer is next cleaned (bubble gum isn't a very popular flavour and the freezer gets completely cleaned out on Thursday). All because this kid wanted 5 ounces of dippin' dots.

I told the lady that there may be peanut cross contamination on everything but my soft serve (which I had plenty of), but nope. Her kid wanted that bubble gum flavour.

UGH! I was so close to having my boss come speak to her because there was a line about 8 people long behind her (that only grew by the time I finished serving her little prince).

Please promise me, TB, that if you are allergic to anything and somebody tells you there may have been cross-contamination, you won't make that person waste almost $75 in product just so that the chance of cross contamination goes down (but isn't eliminated).
 
I would have told her, "Well, if Story Land was so freaking great then why didn't they go there?"
 
75$ freakin' dollars for a bag of dippin dots?! That must be one big bag! And bubblegum dippin dots aren't even that good!
I would've told her in my kindest, sugary sweet voice ;) "Ma'am, I'm sorry, but this is not Story Land. If you'd like, you can speak to my manager?". That would've pissed me off so much, her child must be a "special/gifted" one.

Thankfully, I have no food allergies. I'm allergic to medicines that give me anything from hives to seizures, but I digress. I promise you, Patti, I won't make someone waste so much product. Well, unless it's that time of the month - then, all bets are off. ;)
 
Wow, so even though there was still a chance of cross contamination, she didn't care?
 

Wow, so even though there was still a chance of cross contamination, she didn't care?

That was my biggest problem with it, I think. I had explained to her that there was still a chance of cross contamination and she didn't even blink.

And yeah, Sonya, a bag of Dippin' Dots is really expensive. I'm guessing at the price, but I figure I get at least 20 5oz cups of ice cream from a bag and at $3.50 for 5oz (before tax) that's pretty close.

This woman just...ugh.
 
Ben & Jerry's > Dippin' Dots.

just sayin.
 
Ben & Jerry's > Dippin' Dots.

just sayin.

No kidding. We were in Vermont a few years ago, skiing at Killington. Even though it was the dead of winter, I was determined to get to Ben and Jerry's. We never made it. :(

Patti, I had no idea Dippin' Dots cost that much. Then again, I don't know how much many industrial-sized foods cost. But I do know that, at least around here, DD are pretty steep in cost - around $4 for a small cup at the local waterpark. :eek:
 
No kidding. We were in Vermont a few years ago, skiing at Killington. Even though it was the dead of winter, I was determined to get to Ben and Jerry's. We never made it. :(

That's like going to Lake Buena Vista and not going to Disney World...

They had a sale at Wal-Mart last week. B&J pints for $2.50. I need MOAR.
 
That's like going to Lake Buena Vista and not going to Disney World...

They had a sale at Wal-Mart last week. B&J pints for $2.50. I need MOAR.

I know. But we'd been skiing all week and it's a huge resort, so Ben and Jerry were put last on the list. :(

And forrealz? I love getting the litte containers for .99 cents. <3
 
I get the rudest people at my job everyday.

I work at Taco Bell, and I forgot to add a burrito with the lady's special, and she throws her receipt at me, and says "then I shouldn't have to pay for it."

I told her that isn't the way it works, and that it took me two seconds to push the button, and she said "two seconds too long."

I told her I could take the burrito off the order, and she was all like "I WANT THE BURRITO AND A MANAGER!!"

And the manager's were laughing, even though I felt bad.
 
I know. But we'd been skiing all week and it's a huge resort, so Ben and Jerry were put last on the list. :(

And forrealz? I love getting the litte containers for .99 cents. <3

lol forrealz. B&J also has those small little containers for like a dollar too.
 
I think I love you. Or the place you work at, actually. Any way I can score free tacos? :rotfl: Taco Bell is my personal crack cocaine, and the nearest one is 30 miles away. :scared1:

lol you know you can win a free taco, burrito, or those cinnamon things there? I've mastered that coin thing where if you get it on the bottom one, depending on what coin you used, you get free food.

How to get two chicken fresco burritos and a soft-shell chicken taco for $3 at Taco Bell.

Step 1 - Insert dime into that game and win taco.
Step 2 - Order a chicken fresco burrito
Step 3 - Place cheese from taco into burrito
Step 4 - Tell them you ordered fresco and they put cheese in it. They let you keep it and give you another one.

It' been successful three out of four times, lol.
 
lol you know you can win a free taco, burrito, or those cinnamon things there? I've mastered that coin thing where if you get it on the bottom one, depending on what coin you used, you get free food.

How to get two chicken fresco burritos and a soft-shell chicken taco for $3 at Taco Bell.

Step 1 - Insert dime into that game and win taco.
Step 2 - Order a chicken fresco burrito
Step 3 - Place cheese from taco into burrito
Step 4 - Tell them you ordered fresco and they put cheese in it. They let you keep it and give you another one.

It' been successful three out of four times, lol.
I'll be keeping my eye on that! :lmao:
 
My brother's never had a problem with Dippin'Dots and he's allerigic (deadly apparently, we found out on a plane ride over China). But he's 19, and we've never been anal about it. (Our bad, I guess?). The most we ever ask, say, Coldstone to do, is use their clean peanut-free bowl or slate instead of the slate they put peanut bits, Reese's on, etc.

That lady was being ridiculous, I think. There's no guarantee about cross-contamination, and yet she still persists.
I'm happy you kept your cool (and job I hope!), but she should know that not everyone will bend backwards for her child.
 
lol you know you can win a free taco, burrito, or those cinnamon things there? I've mastered that coin thing where if you get it on the bottom one, depending on what coin you used, you get free food.

How to get two chicken fresco burritos and a soft-shell chicken taco for $3 at Taco Bell.

Step 1 - Insert dime into that game and win taco.
Step 2 - Order a chicken fresco burrito
Step 3 - Place cheese from taco into burrito
Step 4 - Tell them you ordered fresco and they put cheese in it. They let you keep it and give you another one.

It' been successful three out of four times, lol.

I like the way you think. Unfortunately, we don't have those games because the TBs are in mall food courts. The closest TB we had was it's on location about 10 minutes away, but some stupid idiot burnt it down so he wouldn't have competition ( :rolleyes: ) and they never rebuilt.


I love when people are at one establishment, then say "Well, so-and-so does it this way" at a different establishment. One time we were at McDonald's, and I think it was when BK was doing Angus burgers or something. This guy in front of us said to the MD's workers "Well, Burger King does angus burgers, so why can't you make me one?". HELLO!, you're in McDonald's not Burger King!
 
I love when people are at one establishment, then say "Well, so-and-so does it this way" at a different establishment. One time we were at McDonald's, and I think it was when BK was doing Angus burgers or something. This guy in front of us said to the MD's workers "Well, Burger King does angus burgers, so why can't you make me one?". HELLO!, you're in McDonald's not Burger King!

lol McDonald's actually just introduced new angus burgers two weeks ago.
 
lol McDonald's actually just introduced new angus burgers two weeks ago.

Really? Interesting. I don't eat anything fancy from there (never had a Big Mac, :eek: I know) so I wouldn't know. That event took place about a year or so ago.
 


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