Axel
awww, coffee, no.
- Joined
- Jul 3, 2006
- Messages
- 4,740
OK. I work at an ice cream shop. We have Dippin' Dots and today I had the most annoying lady come in. Her son says "Mom, I want bubblegum!" and she looks at me and says "there's no peanuts in that, right?" and I say "I can't guarantee that the flavours containing peanuts haven't cross-contaminated the non-peanut flavours".
She starts getting angry and says "Well, at Story Land they got an unopened bag and a clean scoop and a clean bucket for him".
I told her: "Ma'am, the company itself doesn't guarantee that their bags are peanut-free, regardless of flavour". She gets angrier: "But at STORY LAND, they did it and it was all right". I say: "Ma'am, I don't have room for more bubble gum right now" (the tub I use for bubble gum was full). She says: "Well, isn't there any place you could put them? You can go get that bag now.". Just like that.
So, I wasted seven minutes (that's the average amount of time it takes to walk to the main DD freezer, find the flavour I'm looking for, get back, transfer from bag to bucket, and serve) doing all the aforementioned and now I have what is probably going to end up being a full container/bag of bubble gum dippin dots that will most likely be thrown away when the freezer is next cleaned (bubble gum isn't a very popular flavour and the freezer gets completely cleaned out on Thursday). All because this kid wanted 5 ounces of dippin' dots.
I told the lady that there may be peanut cross contamination on everything but my soft serve (which I had plenty of), but nope. Her kid wanted that bubble gum flavour.
UGH! I was so close to having my boss come speak to her because there was a line about 8 people long behind her (that only grew by the time I finished serving her little prince).
Please promise me, TB, that if you are allergic to anything and somebody tells you there may have been cross-contamination, you won't make that person waste almost $75 in product just so that the chance of cross contamination goes down (but isn't eliminated).
She starts getting angry and says "Well, at Story Land they got an unopened bag and a clean scoop and a clean bucket for him".
I told her: "Ma'am, the company itself doesn't guarantee that their bags are peanut-free, regardless of flavour". She gets angrier: "But at STORY LAND, they did it and it was all right". I say: "Ma'am, I don't have room for more bubble gum right now" (the tub I use for bubble gum was full). She says: "Well, isn't there any place you could put them? You can go get that bag now.". Just like that.
So, I wasted seven minutes (that's the average amount of time it takes to walk to the main DD freezer, find the flavour I'm looking for, get back, transfer from bag to bucket, and serve) doing all the aforementioned and now I have what is probably going to end up being a full container/bag of bubble gum dippin dots that will most likely be thrown away when the freezer is next cleaned (bubble gum isn't a very popular flavour and the freezer gets completely cleaned out on Thursday). All because this kid wanted 5 ounces of dippin' dots.
I told the lady that there may be peanut cross contamination on everything but my soft serve (which I had plenty of), but nope. Her kid wanted that bubble gum flavour.
UGH! I was so close to having my boss come speak to her because there was a line about 8 people long behind her (that only grew by the time I finished serving her little prince).
Please promise me, TB, that if you are allergic to anything and somebody tells you there may have been cross-contamination, you won't make that person waste almost $75 in product just so that the chance of cross contamination goes down (but isn't eliminated).