I haven't seen any posts about running
DCL and agree these are difficult times but DCL does not have to add to the difficulty by stringing people along. DCL is a CLIA member. Does anyone here truly believe that DCL was blindsided by the CLIA voluntary ban announcement and that the cruises from 07/25-09/15 that they were selling only days ago had to be cancelled and that they truly intended to sail those cruises? C'mon man. It was just coincidence that DCL was going around the Caribbean getting rid of their crew and the ban until 09/15 just happen to come down? Sure. If you're getting rid of your crew, that means you're aware there are not going to be anymore cruises, yet you continued to sell the cruises or string along those who have already PIF.
I've got $10,314.91 tied up in a 10/02 Dream cruise that DCL removed from their website but does not have the decency to tell me is cancelled so that I can make other arrangements. Also have airfare, hotel, to and from port, etc tied up as well. This is a recurring thing happening to many, not just me. Has nothing to do with company's "core knowledge" or telling anybody how to run their company or "justifying their actions", there's just always going to be a right way to treat people and this isn't it. I understand the CDC and the virus is not their fault and am not blaming them for that. If they want to cancel my cruise or reduce capacity on my cruise because of the virus/CDC/CLIA, that's fine, I accept that. All I'm asking is if my cruise is being cancelled or removed from new bookings to reduce capacity, then let me know. It's really really obvious my cruise is no longer listed on their website, so the "we didn't know we were going to cancel" game by DCL is getting a little played out. It wasn't removed from their website by accident. It then gets compounded when you see all these reports that they're cruising around the Caribbean shedding their crews. I e-mailed shoreside concierge asking why my cruise was removed from the website and just got the standard form letter reply e-mail stating "if anything changes we will reach out to make you aware". To me DCL is the best cruise line in the industry so as such, I consider them an industry leader. One of the fundamentals of leadership is that you keep your people informed.
The first round of cancellations was a surprise but now that we've seen enough of these, you start to notice the company doing things up until the cancellation that appears like they had prior knowledge of the cancellation but continue to sell or keep PIF cruises, knowing they do not intend to sail them. For example, getting rid of your crews is a big giant red flag for future cruising. Removing all Sept and Oct Dream cruises from your website, another giant red flag. Would be very hard for DCL to make those kind of moves and then claim they didn't know they were going to have to cancel those cruises when they do finally let us know officially.