It's my understanding that she did nothing until the video was posted on
Youtube. So if the people who recorded the security video in the guard's room on their phone hadn't jacked the recording and put it on Youtube, this wouldn't be an issue.
Let's put another perspective on it. If a robbery occurred in any of those stores, then the video would be considered evidence that the mall may or may not choose to turn over to the police. It's within the mall's right to consider their video private property that may need a court order before they turn it over. Why was this particular video not considered private property as well?
Another argument is that you have to get people's permission before releasing their likeness to the public. Especially if that likeness is collected via hidden or obscure means such as a camera in the ceiling. While we may not have known this woman from Adam, those who know her in real life may have recognized her. Instead of her trying to forget an embarrassing incident, she's now having to face family, coworkers and acquaintences snickering at her for days or weeks, not to mention they could retain a copy of said accident for future purposes and/or intents.
Do I believe she deserves millions because she was texting and fell into a fountain because she wasn't watching where she was going? No. Do I believe the mall should be penalized because their agents (the guards):
1). Allowed non-employee personnel into a what should have been a secure area
2). Mall agents not only allowed non-employee personnel to record one of their surveillance camera images but rewinded the incident to play again and re-presented the incident from a different angle
3). The mall's agents allowed publication of that video on Youtube
You bet I do. Because if they'd do that to this woman, then they wouldn't think twice about doing it to me.
All's fair if you happen to be in a public place and someone happens to catch you on their phone when you accidentally slip on ice or fall into a fountain. I'd question the humanity of anyone who would do that, but it's not necessarily a lawsuit-worthy issue unless and until that photo or video causes more harm to the person depicted.
But this incident doesn't fall under that example. Not even close.