We have spent well over 6 stays here and its like the other poster stated: people just want too much and are always in a hurry. We found the service a welcome relief from driving. Granted in some of our stays the bus seemed to take forever but watching the time, most late ones were 20 plus minutes. The boat to MK, FW and CR works just fine, just allow the travel time. We usually have no great park plans so we usually just catch the first bus that pulls in and head on out. We have AP's so park hopping is part of our creed.
I've read too much on bad transportation, service, mousekeeping, rude CM's, bed bugs, theft, mug police, pool hoppers, no towel animals, dirty room and have only, in 39 visits, sampled a hand full in all that time. People post negativity more than praise, easier to complain then thank I guess. There are some resorts I won't stay at, not because of service, its that I just don't care for them, physical layout or looks or location, nothing to do with personnel or service. We learned long ago to take Disney in little bites, don't expect everything you read on these boards and not to schedule yourself into a frantic, commando vacation. Don't get all wound up over a certain room location or view, you don't go to Holiday Inn and request room numbers and locations, there is enough to see and do to fill a life time on property and sitting a few minutes waiting for free transportation to anywhere in WDW is just a drop in the bucket.