With the recent Wegoshop mess...

[Scotch]

How do we verify that gardengrocer.com is legitimate? It has a website and an ad on wdwinfo.com, but that is it. I see the owners use Paypal so I guess I have recourse via my cc if it doesn't deliver.

 

[cristbaby]

We used them in the beginning of Oct. and there was a problem. We didn't get our order until 10:30 pm. I didn't mind, we are up late anyway but there were alot of mistakes on the order

 

[Scotch]

We used them in the beginning of Oct. and there was a problem. We didn't get our order until 10:30 pm. I didn't mind, we are up late anyway but there were alot of mistakes on the order

When you say "them" you are referring to Wegoshop and not gardengrocer.com right?

 

[SoCalKDG]

No an apology is when you go "I am sorry, I screwed up. What can I do to make it right?"

For you that is an apology. It is but one of three things an apology can be.

Webster defines as:

1 a : a formal justification : DEFENSE b : EXCUSE 2a
2 : an admission of error or discourtesy accompanied by an expression of regret
3 : a poor substitute : MAKESHIFT

Thus for you an apology is #2. That still leaves #1 for others.


What you want is "I am sorry, I screwed up, I'll do anything you want to make it better" i.e. in your business you gave them free laundry. While this is good, it doesn't tell you/them why the situation occured and doesn't tell you/them if the situation can occur again.

I like to know why the screwup occurred so I can judge if there is a chance for a repeat occurance. If I believe they are actually sorry, and I believe they can/have rectified the situation, then I'll use that person again.

Now having no experience with any of these services, I'm not sure who I'm going to use in Jan. I guess I'll check info on what people are using in November and December to make my decision.

 

[mamatojon]

What you want is "I am sorry, I screwed up, I'll do anything you want to make it better" i.e. in your business you gave them free laundry. While this is good, it doesn't tell you/them why the situation occured and doesn't tell you/them if the situation can occur again.

No, but what is does do is tell the customer that no matter what the cause of the incident the business will come through for them.

Nordstroms - takes back shoes after wear if they are not to customer satisfaction. Disney will replace your ticket media if you lost it providing they can find the record of your purchase. Hollywood Video guarantees certain movies are in stock or they give you the movie rental for free. Thirty minute guarantees on pizza deliveries, comped drinks if your reservation for dinner is late, etc.. These are all things that companies do not have to do, but when they do it gives the customer a level of confidence in them and a feeling of security. Customers don't usually switch loyalties unless there is a compelling reason - the big phrase where I used to work was "attract one customer today, attain their family for a lifetime".

As to the definition of apology, I think that the "defense" line is more directed at a formal defense of a topic. People are said to write apologies on topics. I found this:

Synonyms: apology, apologia, defense, justification
These nouns denote a statement that excuses or defends something, such as a past action or a policy: arguments that constituted an apology for capital punishment; published an apologia expounding her version of the events; a defense based on ignorance of the circumstances; an untenable justification for police brutality.
​

That isn't typically how we talk in everyday language, it is more lawyer/academic speak. Most of the time, what people want to hear is "I'm so sorry" not "I'm sorry, but..."

 

[WebmasterAlex]

How do we verify that gardengrocer.com is legitimate? It has a website and an ad on wdwinfo.com, but that is it. I see the owners use Paypal so I guess I have recourse via my cc if it doesn't deliver.

While we DON'T guarentee service, nobody advertises on the disboards without being checked out, they are a legitimate business. If there are complaints they will be removed as an advertiser, it has happend before.

 

[GardenGrocer]

I hope none of you mind if I jump into your conversation. My name is Brian Coleman and I run GardenGrocer We love Disney and it's guests and offer a legitimate service to you and the people of the Orlando area. We hope that you enjoy your stay and we hope to help make it more enjoyable by allowing you to get the products you need and have more time to enjoy all that Disney has to offer. We have stayed at Disney hotels several times in the past before we moved to the area and thought this service would be enjoyed. We know your time on vacation is valuable and we honor that. I offer my personal cell phone number to anyone who places an order with us so that people KNOW how to reach me personally if there are ANY questions. Thank you for your time and enjoy your stay...we always do. If you see us around at the parks please say hello, I will be the guy in the GardenGrocer shirt.

 

[DVCforMe]

Hi Brian and welcome to the DIS boards!

I'm interested in learning more about your grocery service but with my vast skills at the computer I can't find your web site address on this site. Can you provide it for us please?

Thanks,

Charlotte

 

[Machta]

Hi Brian and welcome to the DIS boards!

I'm interested in learning more about your grocery service but with my vast skills at the computer I can't find your web site address on this site. Can you provide it for us please?

Thanks,

Charlotte

I think it's www.gardengrocer.com. It looks interesting, but one thing I didn't see on their home page (maybe I missed it?) is any sort of guarantee. I guess it would make me more willing to try their service if I saw something along the lines of, "So long as you give us 24 hours notice and the correct delivery information, we'll deliver within a 3 hour window or . . . " Also, how do they pick the produce? My family won't eat mushy apples!

I'd like to hear from more people who have used this service, or any other.

Thanks!

 

[kpk89]

I checked out gardengrocer.com, and the website itself it easy to manage -- a good variety of foods (except for deli ... there were about 15 different choices for HAM, but nothing else?? )

I even emailed the "contact us" with a few questions, and I got an automated response of "we'll get back to you soon, " kinda thing (which I expected, seeing it was THANKSGIVING!! ) The big surprise was that before the end of the day I got an actual email back from Brian. Very impressive.

Sooo, for anyone who was thinking "what about the beer?" They will deliver it, but can't put it on the website because they don't have a liquor license.

I will probably try them for our January trip, unless I see negative reviews here.

 

[bwv4me]

Please tell me about the wegoshop mess the OP is referring to ... we've used them before and would again, but if there have been problems . . .

 

[Chuck S]

Please tell me about the wegoshop mess the OP is referring to ... we've used them before and would again, but if there have been problems . . .

I've never used the service, but according to some posters the Wegoshop franchisees in Orlando canceled some deliveries without notice because of a family emergency, they no longer accept credit cards, promised delivery times are missed, and products specified substituted for unwanted brands. Also, the franchise is being sold, so they are in a time of "transition."

 

[DVCforMe]

Thanks for the link. This looks great. I like being able to see exactly what I'm ordering and the price for each product. We will have to give them a try on our January trip.

 

[Scotch]

What I dislike about gardengrocer.com is the fact that its minimum order is $100! For many of use visiting WDW who plan on eating out as well, that's just too much for groceries only. I don't understand why they don't offer a lower minimum option with a higher delivery charge, e.g., minimum of even$50 or even $75 for $15 fee. That was one great thing about Wegoshop, the lack of a miminum $ amount for the order. Even Goodings require just a $50 minimum for delivery (though the Goodings food prices are a bit higher overall and its online pages are terrible such that you have to email them all the time to get pricing and availability information on additional brands/items).

 

[greenban]

What I dislike about gardengrocer.com is the fact that its minimum order is $100! For many of use visiting WDW who plan on eating out as well, that's just too much for groceries only. I don't understand why they don't offer a lower minimum option with a higher delivery charge, e.g., minimum of even$50 or even $75 for $15 fee. That was one great thing about Wegoshop, the lack of a miminum $ amount for the order. Even Goodings require just a $50 minimum for delivery (though the Goodings food prices are a bit higher overall and its online pages are terrible such that you have to email them all the time to get pricing and availability information on additional brands/items).

Don't see your point here. If I had a choice of paying $90.00 for $75.00 worth of food, and a $15.00 'service charge', or $100 for $100 worth of groceries, I would spend the 'extra' $10.00 every time for the $15.00 savings (or $15.00 in 'free food' depending on your POV).

-Tony

 

[Scotch]

Don't see your point here. If I had a choice of paying $90.00 for $75.00 worth of food, and a $15.00 'service charge', or $100 for $100 worth of groceries, I would spend the 'extra' $10.00 every time for the $15.00 savings (or $15.00 in 'free food' depending on your POV).

-Tony

Perhaps I didn't select the right examples. But if the extra food would just be wasted, as we have had to do in the past, then yes, I would rather pay $90 for $75 worth of food instead of $110 for $100 worth of food. (The $100 min. order has a $10 delivery charge. It is "free" delivery only if your order reaches $200+.)

 

[bicker]

We could make this into a game: How about $95 for $75 worth of food versus $110 for $100 worth of food? In the end, that's exactly what services like this do -- they work to adopt the best pricing model they can. I would read into a $100 minimum that they have considerations beyond just their margin. Maybe they find that smaller orders involve too much of a certain type of customer service that they find costly to provide, or that having that reflected in the fees actually causes more customer dissatisfaction than not offering service for smaller orders.

 

[Scotch]

I would read into a $100 minimum that they have considerations beyond just their margin. Maybe they find that smaller orders involve too much of a certain type of customer service that they find costly to provide, or that having that reflected in the fees actually causes more customer dissatisfaction than not offering service for smaller orders.

Yes, that is what I figured. I read my original post on this again and realized I meant to say "I am disappointed" that they do not offer a delivery option for a slightly smaller minimum for those of us who often find there is no need for $100 worth of groceries on one trip (instead of "I don't understand why . . ." as I understand it is obviously a business decision). The only way that I would be able to reach the minimum for our upcoming trip is to buy some non-grocery items that I had originally planned on bringing (e.g., diapers) and the mark up on those items is a bit high. I may end up doing that just to test this business. I find grocery shopping a pain while on vacation, particularly after a travel day with a toddler in tow. And we are planning to use ME; renting a car for a day just to grocery shop is unappealing and costly as well. We do plan on renting a car later during our trip so we can easily travel to a couple of resorts for meals. I guess I can try to change all our ADRs and move up the rental car dates but I really don't feel like switching all my ADRs now just so I can pick up a rental car earlier to go grocery shopping. I am still considering Gooding's delivery, as its $50 mininum is more manageable, even with its higher fees on some items. I'll need to do a closer cost comparison of Goodings v. Gardengrocer for the items we want.

 

[RobDoc]

It appears that GardenGrocer.com now has a minimum purchase of $50 plus delivery charges.

GardenGrocer.com is a new DIS advertiser. You can see a couple of their DIS ads on the wdwinfo.com DVC information page.

 

[Scotch]

It appears that GardenGrocer.com now has a minimum purchase of $50 plus delivery charges.

Thanks, Doc! (And thank you gardengrocer for listening!) The delivery fee remains unchanged! Okay, folks, I'm willing to be the first DIS guinea pig and try gardengrocer for our 12/10 trip home; and I will definitely report back re my experience.