lbgraves
Little Cinderella's Mommy
- Joined
- Feb 25, 2003
- Messages
- 49,468
We stayed at POP 6/6-11. Overall on a scale of 1-10 our stay at POP would be rated at a 4. We stayed in room 8430 and could hear everythng happening in the rooms on either side of us as well as the one behind us. We were woken up every night one of more times by this noise. We have stayed at ASMo in the Toy Story section twice and NEVER had this problem. I am not holding the rude unsupervised kids at the pool or the rude poeple who kept banging their doors or running outside the rooms during the night against POP as there was nothing they could have done about those situations.
The food court was satisfactory but we were annoyed that milk is not included in the mug program at POP as it was at ASMo. I expect resorts in the same category to offer the same selections. This added to our expenses since we could not purchase the mugs for the children. The only non-soda choice was apple juice. The icee machine only worked 2 out of the 6 days we were there. I would expect a resort with a future capacity of 6000 rooms to be able to maintain the opperation of all equipment.
The worst part about our stay was on the last day when we attempted to check our luggage so that we could go to DTD until returning to be picked up by our towncar at 3:30. We ended up being stuck at the resort sitting at the pool with the luggage cart & having to unpack the kid's swim suits & towels so that they could keep busy. We got in line at 10:50, realizing that alot of people would be doing the same thing since check out is 11. We were directed to the line on the right facing side othat wrapped around the side of the building. We learned that anyone getting or returning a cart was also sent to this line. The only way anyone was helped in the next 40 minutes was when someone who wanted to return a cart offered their cart to a person who was waiting for one. They turned over their deposit slip with it. The fact that there is a $250.00 deposit for this item should show the level of frustration of these guests.
DH was waiting near the front of the line with our cart of luggage while I was in line with our children. At 11:30 he came back to tell me that the people at the front of the line had not moved in the 40 mihtues that we were waiting. The CMs had only been assisting the other line of people flying out. There were several people upset that they were going to miss flights in that line. The other line should not have been ignored for that length of time as we were. At that point we decided to stay and use the pool instead of waiting any longer, then have to return to another nightmare of a line to retrieve our luggage to leave for the Amtrak station. When we left I counted 32 peopele in line before us. There were 16 people behind us.
The luggage drop off/check in area is very poorly run. I would guess that this was not an isolated incident and would have expected such organizational issues to have been addressed by POP management long ago. Another problem with the area's set up is the fact that there is a line around the corner of the building at all. We all went where several CMs directed us. The CM's entrance to the cart area was also using the same sidewalk. When we were along the wall, the CMs directed us to stand on the left side of the sidewalk along the plant bed so they could reach the luggage area. Whenever another guest came from the front of the building we had to move to the right side so that they could get to the end of the line. This was not easy since carts full of luggage are not easily maneuvered in such a small area.
The food court was satisfactory but we were annoyed that milk is not included in the mug program at POP as it was at ASMo. I expect resorts in the same category to offer the same selections. This added to our expenses since we could not purchase the mugs for the children. The only non-soda choice was apple juice. The icee machine only worked 2 out of the 6 days we were there. I would expect a resort with a future capacity of 6000 rooms to be able to maintain the opperation of all equipment.
The worst part about our stay was on the last day when we attempted to check our luggage so that we could go to DTD until returning to be picked up by our towncar at 3:30. We ended up being stuck at the resort sitting at the pool with the luggage cart & having to unpack the kid's swim suits & towels so that they could keep busy. We got in line at 10:50, realizing that alot of people would be doing the same thing since check out is 11. We were directed to the line on the right facing side othat wrapped around the side of the building. We learned that anyone getting or returning a cart was also sent to this line. The only way anyone was helped in the next 40 minutes was when someone who wanted to return a cart offered their cart to a person who was waiting for one. They turned over their deposit slip with it. The fact that there is a $250.00 deposit for this item should show the level of frustration of these guests.
DH was waiting near the front of the line with our cart of luggage while I was in line with our children. At 11:30 he came back to tell me that the people at the front of the line had not moved in the 40 mihtues that we were waiting. The CMs had only been assisting the other line of people flying out. There were several people upset that they were going to miss flights in that line. The other line should not have been ignored for that length of time as we were. At that point we decided to stay and use the pool instead of waiting any longer, then have to return to another nightmare of a line to retrieve our luggage to leave for the Amtrak station. When we left I counted 32 peopele in line before us. There were 16 people behind us.
The luggage drop off/check in area is very poorly run. I would guess that this was not an isolated incident and would have expected such organizational issues to have been addressed by POP management long ago. Another problem with the area's set up is the fact that there is a line around the corner of the building at all. We all went where several CMs directed us. The CM's entrance to the cart area was also using the same sidewalk. When we were along the wall, the CMs directed us to stand on the left side of the sidewalk along the plant bed so they could reach the luggage area. Whenever another guest came from the front of the building we had to move to the right side so that they could get to the end of the line. This was not easy since carts full of luggage are not easily maneuvered in such a small area.
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