Yeah, it makes sense...they are saving money by sending out reminders on paper instead of sending out people! 40cents is a heck of a lot less than $20-$30 an hour!
My only complaint was that they didn't have it available to do online. Everything else now days is done online- why can't this be done online as well? I believe more people would do it if there were an online option. I have friends who rarely even check their mail- it's a p.o. box and they need to go to the post office to get it- they go once a week (or sometimes less) because of the hassle to drive there and pick it up only to find that it's all junk mail anyways.
OR, instead of visiting a persons home, why can't they simply call them? My grandpa threw his away when it came, because he didn't understand what it was. He HATES junk mail and if he doesn't recognize the sender as his one and only credit card company/it's his statement or if the sender is not a personal friend/relative of his- he throws it away. Not saying that's right- but he's stubborn and he has MS and doesn't take the time to read things. I know MANY other elderly people do the same thing!