This is the kind of article written by someone who is jaded and needs to take a break from WDW. Hey, I don't blame him... it's just psychology and economics. The less you have of a product/service, the more you're going to value it, and the less you're going to see its glaring flaws. I know. I was that guy for a moment.
People have complained for decades that Disney is getting worse and worse, and nobody is able to cherry-pick the worst parts than the fans who have had more than their fill. And when prices are rising as they do, it just makes the disconnect even worse.
I'm not saying his opinions have no merit (I agree with some and disagree with others). But overall, people love WDW, and its popularity can't exist without positive experiences with attractions, shows, atmosphere, and guest service... no matter what the naysayers believe.
(We get a lot of people every year thinking that Disney suddenly became all about the money and is just coasting... that can't be true every year for decades.)
So when you get jaded, take a break.. just like I did. And when you're ready, come on back to WDW. Chances are you'll fall in love with it again.