Why don't people keep what they buy????

[Lisa loves Pooh]

Everything that is returned involves an extra transactions and has to be re-stocked/damaged/what not. I don't think there is anything wrong with returning items occasionally. But doing it on a regular basis more than likely just increases the cost of doing business, which is likely passed on to ALL customers.

If they have a dedicated employee who is working that part--whether one item gets returned, or a hundred...the cost of that employee is being passed onto customers.

 

[CheshireVal]

"Serial returners"??!! Oh my God!

To all those people that are bothered by the fact that people returns things -Two questions - how is it YOUR business?? What do YOU have to do with any of it??

I can't believe how worked up people get over something that they aren't even involved in at all....

I think it's the serial returners on this thread who are getting worked up. I don't understand how anyone construed my post as being worked up at all. And I don't understand the ultra-defensiveness of some people here about a pretty innocent little vent from a tired retail clerk.

I am not *bothered* by my returner friend.... I was shocked and amused by it, I guess. To me, it's much easier to try things on in the store and buy only what fits, rather than spend twice the amount of money buying two identical outfits in two different sizes, knowing I'd have to go back to the store and return one. That's an extra step!

But hey, whatever floats your boat.

 

[MBeds]

Everything that is returned involves an extra transactions and has to be re-stocked/damaged/what not. I don't think there is anything wrong with returning items occasionally. But doing it on a regular basis more than likely just increases the cost of doing business, which is likely passed on to ALL customers.

I don't believe that putting an item back on the rack or putting it back on the shelf will in anyway increase the cost of doing business...
For example - some of the ladies on here mentioned they buy two shirts (or whatever) in two different sizes and return the one that doesn't fit...I don't see how putting that back (for someone else to purchase - which they eventually will) will increase the cost of doing business...
No offense in anyway towards you...just my thoughts...

 

[Lisa loves Pooh]

I think it's the serial returners on this thread who are getting worked up. I don't understand how anyone construed my post as being worked up at all. And I don't understand the ultra-defensiveness of some people here about a pretty innocent little vent from a tired retail clerk.

Watch a mother return her dead son's Christmas presents before Christmas and then you would understand.

 

[Free4Life11]

But those customers are the ones who are usually always buying stuff from their store, so the stores want those customers. Sure, they might return 1/2 of what they buy, but they keep buying merchandise.

That's true I still think it's completely whacked to buy two shirts just so you don't have to try one on at the store but to each his own. I don't really like the idea of buying things that someone has already had in their home before just to try out...seems creepy.

 

[Free4Life11]

If they have a dedicated employee who is working that part--whether one item gets returned, or a hundred...the cost of that employee is being passed onto customers.

It's not just that employee, it's the time required to restock/retag/damage out all of the items. Plus you may have transaction costs and even if you don't it's likely to make the bookkeeping more complicated, etc.

 

[Free4Life11]

I don't believe that putting an item back on the rack or putting it back on the shelf will in anyway increase the cost of doing business...
For example - some of the ladies on here mentioned they buy two shirts (or whatever) in two different sizes and return the one that doesn't fit...I don't see how putting that back (for someone else to purchase - which they eventually will) will increase the cost of doing business...
No offense in anyway towards you...just my thoughts...

Because if the employee didn't have to spend time rehanging/retagging/restocking 100 shirst, they could spend that time putting out new merchandise, etc.

I'm not against returns, in fact I return things occasionally. I'm just trying to say that there's more to the equation than meets the eye.

 

[CheshireVal]

Watch a mother return her dead son's Christmas presents before Christmas and then you would understand.

That is tragic, but I don't think it's the norm. I don't think the OP complained about anyone returning her dead son's presents, either!

Edited to add: I return things, too, if I get them home and they don't fit like I thought originally, or if they don't match. My point in this thread is that I really can't believe how worked up people are getting over such a small thing!

 

[vivilasvegas]

It's not just that employee, it's the time required to restock/retag/damage out all of the items. Plus you may have transaction costs and even if you don't it's likely to make the bookkeeping more complicated, etc.

It takes almost no time to restock returned clothing. If the tags are still on, the item is put back on the hanger and on the floor. If you have to retag it, add an an extra 10 seconds.

 

[MBeds]

Because if the employee didn't have to spend time rehanging/retagging/restocking 100 shirst, they could spend that time putting out new merchandise, etc.

I'm not against returns, in fact I return things occasionally. I'm just trying to say that there's more to the equation than meets the eye.

well, if the store has a return policy then that is part of their employees jobs as well as putting out the new merchandise, etc...

 

[Galahad]

it's likely to make the bookkeeping more complicated, etc.

 

[Lisa loves Pooh]

So who here has worked in retail?

 

[Lisa loves Pooh]

 

[Bob Slydell]

That's true I still think it's completely whacked to buy two shirts just so you don't have to try one on at the store but to each his own. I don't really like the idea of buying things that someone has already had in their home before just to try out...seems creepy.

What's the difference between that or the 20 people who tried on that same item in the store's dressing room?

 

[Free4Life11]

Well I've never worked in a clothing store, but when we had to restock items it wasn't nearly as easy as you make it sound. Sometimes we had to shrinkwrap the item, other times we had to just put it on clearance because there was no way we could re-sell the item at full price.

 

[vivilasvegas]

So who here has worked in retail?

I have. Express from about 1991 to 1996 (college)

 

[RobinMarie]

So who here has worked in retail?

Me too!

I was also wondering if anyone has had to pay a 'restocking' fee? I remember hearing about this.

 

[Free4Life11]

What's the difference between that or the 20 people who tried on that same item in the store's dressing room?

Because people might smoke in their house, have pets, have a smelly apartment, etc.

 

[vivilasvegas]

Well I've never worked in a clothing store, but when we had to restock items it wasn't nearly as easy as you make it sound. Sometimes we had to shrinkwrap the item, other times we had to just put it on clearance because there was no way we could re-sell the item at full price.

I did, and it really didn't take us long, I swear.

 

[Free4Life11]

Going back to the OP, were the 20 pairs of pants the customers? I wonder why she had so many pants!! Weird. (And before I get a quote, I know it's "none of my business" don't need to remind me.)