javamom
<font color=green>Rumored Avatar Fairy<br><font co
- Joined
- Jan 11, 2006
- Messages
- 2,348
**** warning vent alert, if you are allergic to ticked-off moms, don't read this post***
Sunday we went to our local Verizon Wireless store to accomplish a couple of things:
1) To sign paperwork, to transfer our familyshare account into my husband's name instead of mine, so that eventually, my husband can apply his corporate discount to his line.
2) To upgrade both of our phones, and possibly add a line for our son.
Sounds simple right? Nope! Here's the kicker:
My hubby cannot have a camera phone due to FAA regulations where he works, so that limited the choices available for him. We finally found one that he liked that would also allow us to get 2 Motorola phones for free as well.
First complication, my phone is the one with the best discount available on our account, so they said that we would have to switch primary numbers around and that would take a day to process. That was the first bit of wrong info. Frankly it was almost closing time and the salesman was more interested in getting rid of us than selling us phones.
We called Verizon the next day to inquire about all of this, only to be told that the paperwork would go through by Tuesday night.
I called today and still nothing has been submitted, per the CS person.
Each time I have called, I have been told something different.
Finally, a CS told me to just go ahead and order my phones on the internet and then call them and they would switch it all around, but that if they tried to do it before then, it messes up the discount.
So, I go online and click to upgrade both phones, go through the whole rigamorou to choose the options of both... and guess what?
I click submit and it comes back and comfirms only ONE of them.
So, I call up my friendly verizon CS person and she tells me that there is nothing that they can do to cancel the order, that it is automatic. Well, what do you know something around there is automatic. Exactly it's all about selling the equipment and services and not providing service to the customer.
So, she tells me to wait for the phone and then refuse it when it comes and start all over.
I sent them a nice friendly email re all of this. I no longer want the phone, nor do I want to extend my contract. I have had enough of this company.
ok vent over ****
Sunday we went to our local Verizon Wireless store to accomplish a couple of things:
1) To sign paperwork, to transfer our familyshare account into my husband's name instead of mine, so that eventually, my husband can apply his corporate discount to his line.
2) To upgrade both of our phones, and possibly add a line for our son.
Sounds simple right? Nope! Here's the kicker:
My hubby cannot have a camera phone due to FAA regulations where he works, so that limited the choices available for him. We finally found one that he liked that would also allow us to get 2 Motorola phones for free as well.
First complication, my phone is the one with the best discount available on our account, so they said that we would have to switch primary numbers around and that would take a day to process. That was the first bit of wrong info. Frankly it was almost closing time and the salesman was more interested in getting rid of us than selling us phones.
We called Verizon the next day to inquire about all of this, only to be told that the paperwork would go through by Tuesday night.
I called today and still nothing has been submitted, per the CS person.
Each time I have called, I have been told something different.
Finally, a CS told me to just go ahead and order my phones on the internet and then call them and they would switch it all around, but that if they tried to do it before then, it messes up the discount.
So, I go online and click to upgrade both phones, go through the whole rigamorou to choose the options of both... and guess what?
I click submit and it comes back and comfirms only ONE of them.
So, I call up my friendly verizon CS person and she tells me that there is nothing that they can do to cancel the order, that it is automatic. Well, what do you know something around there is automatic. Exactly it's all about selling the equipment and services and not providing service to the customer.
So, she tells me to wait for the phone and then refuse it when it comes and start all over.
I sent them a nice friendly email re all of this. I no longer want the phone, nor do I want to extend my contract. I have had enough of this company.
ok vent over ****
. I did get a bit snippy at that point, said we had a lot to do & how much longer would it be?! Then she acted like I was the rude one! 
