Nik's Mom said:
Is the concierge lounge quiet and relaxing, or is it basically just a small version of the hotel lobby? I'm curious.
We've done both AKL and RPC concierge and by far like the AKL lounge better (actually, we most everything better). Both lounges are basically extensions off the main lobby so if it's noisy in the main lobby, it's noisy in the lounge (but I find it easy to tune out).
The RPC lounge feels more like a waiting room with a couple couches and a TV surrounded by tables. There's no unique views except perhaps the balcony overlooking the garden pool.
The AKL lounge overlooks the main lobby providing the best view of it. We find this lounge more relaxing as it has both couches and overstuffed chairs (along with some tables and chairs).
A big advantage of AKL is the concierges are located in the lounge and far more accessible. At RPC, you have to go down to the third floor and if they are all busy, you have to just hang around like you're waiting for a loan officer at a bank. At AKL, they're right there in the lounge and if they are busy, you can just make eye contact that you want to talk with them and then go sit down in the lounge. They'll come over and see what you want as soon as they are freed up.
As to cost, we're a family of five and so the saving on breakfast alone pays for half of the upgrade to concierge (at least at AKL). As a family of five, we have to get a deluxe room and concierge is the next rung up the ladder. Since the difference in cost is not as dramatic as say upgrading from standard view, the extra cost is not that painful.
I'll be one to admit the following. I get a certain amount of pleasure getting on the elevator and sticking my room key into the concierge slot. Several years ago (staying off-property), I remember riding the monorail and looking at the Poly thinking how nice it would be to be able to afford to stay there. Now I can.