Actually the Learning and Development Dept of NYBC (ny blood center) is small, so I teach a real potpourri of courses. I teach respect VS harassment, ethics and GMP to the new hires during orientation. All the lab personnel have to take a class called visual inspection of blood products, I teach that too.
But my favorite classes are the Donor Specialist (DS) classes. That's the name we use for the people who do the health histories and draw the blood from the donors. (not sure if you use the same name in FL). Besides knowing the ins and outs of how to do the job, the course deals heavily in customer service skills. Matter of fact, I use WDW examples when it comes to customer service! It's no secret at work that I am a WDW nut, and more than one class has given me a Disney related gift, LOL. You should see my office, full of Disney posters and Memorabilia. Once the DS's have been there a while they can move up in ranks to precept the new hires once they leave my class, and eventually can move up to being in charge of a blood drive. I teach the preceptor and in charge classes too.
Long answer to a short question! BTW what did you do for the blood bank in FL?