I had this problem yesterday. Try calling 1-800-800-9100. Ask to see if your guide is working, and if they can put you thru to them. They actually got ahold of my guide and put her right on the phone! Good luck..
Did you finance the rest through DVC? I called the other day and they told minimum they would finance is 100 points, but buying 100 points got you the $5 off per point and 100 Developer Points.