Whoo-hoo

[zoemurr]

OK.. I don't want to give too many details, but the other day I was asking about finding the name of a "higher up" in a company to get some resolution and someone (thanks!) recommended I try the BBB website.

I found the head of customer service. I wrote to her nicely, explaining the situation that I had been dealing with. She is going to send me my furniture at 40% off of the original price as an apology.

Yeah! It pays to go to the top.

 

[DVC~OKW~96]

That's great news. You are right, too. Quite often, a calm, drama free appeal to the leader (regardless of title) of an organization yeilds excellent results.