OK.. I don't want to give too many details, but the other day I was asking about finding the name of a "higher up" in a company to get some resolution and someone (thanks!) recommended I try the BBB website.
I found the head of customer service. I wrote to her nicely, explaining the situation that I had been dealing with. She is going to send me my furniture at 40% off of the original price as an apology.
Yeah! It pays to go to the top.
I found the head of customer service. I wrote to her nicely, explaining the situation that I had been dealing with. She is going to send me my furniture at 40% off of the original price as an apology.
Yeah! It pays to go to the top.
