Whom to Call About MDE Issue?

[jsmla]

I had to get a new email address due to a security issue and I changed my Disney account info to replace the old email with the new one. Now I seem to have two accounts, one for each email address, and my tickets, reservations, etc seem to be randomly divided over both.

Since my resort reservation is on one account and my AP on another I'm guessing I'll have a problem when my FP+ window opens. Any ideas on a number to call for tech services or will I have to deal with the call center?

Thanks!

 

[FishyMom]

Got this from the WDW website:

My Disney Experience,
MagicBands and
FastPass+
(407) 939-4357
0800 16 90 749 (UK)
1800 812 677 (IE)

Hope this helps!

 

[Lucius Best]

When I was having myriad issues with the MDE app planning our April trip, the number I used was 407-939-7765, that's the Disney Internet Helpdesk, they were always very helpful and knowledgable and able to fix my issues (mostly linking friends and family, and tickets).

 

[jsmla]

Thank you sooo much!

 

[jsmla]

When I was having myriad issues with the MDE app planning our April trip, the number I used was 407-939-7765, that's the Disney Internet Helpdesk, they were always very helpful and knowledgable and able to fix my issues (mostly linking friends and family, and tickets).

I called the number you recommended and all of my issues were resolved in less than 5 minutes. It was all much easier than I dared hope, thanks again!

 

[Lucius Best]

I called the number you recommended and all of my issues were resolved in less than 5 minutes. It was all much easier than I dared hope, thanks again!

Glad to hear it. I was displeased with the usability and reliability of the buggy MDE app, but was very impressed by the ability of the CMs at that number to answer my questions and fix glitches.