Who do i contact with issues while here?

[stitchlovestink]

Remember connecting rooms and adjoining rooms are not the same thing. Adjoining rooms are just rooms near each other. Connecting rooms have the inside door between 2 rooms.

And to the previous poster who got their guaranteed connecting rooms, you were very fortunate. It doesn't always happen. And while you were lucky many people are not so lucky. And as you stated even though they blocked out your rooms, there was still a way to change your room numbers if they needed to.

Disney cannot 100% guarantee any room type.

I still would have gotten a set it just would have been a different pair! Sigh!!!!
But you guys don't want to give up and admit that someone on here got something that you swear is impossible to get. Well say what you want. I KNOW what I got. I know what Disney IS capable of doing IF they CARE to do it. And that's what this boils down to!!

 

[dansdad]

I still would have gotten a set it just would have been a different pair! Sigh!!!!
But you guys don't want to give up and admit that someone on here got something that you swear is impossible to get. Well say what you want. I KNOW what I got. I know what Disney IS capable of doing IF they CARE to do it. And that's what this boils down to!

As far as I can tell, nobody here is saying it's impossible to get connecting rooms. All I have been saying is that getting said connecting rooms is not guaranteed even if it is in writing. We too have gotten our "guaranteed" connecting rooms and also personally know people who have. But we've also not gotten our "guaranteed" connecting rooms and also know people who haven't gotten their "guaranteed" connecting rooms.

 

[bluejasmine]

I understand mistakes happen but Good Lord that's a lot of mistakes and why the heck it take 2.5 hours to check her in?

Im sorry but I know how angry I would be if for almost 2 days I couldn't get my luggage~

How were they suppose to pay for meals during that time? That's what I would have insisted on was the meals to be paid for in the least..

Everyone can comment about how what more can Disney do but you KNOW that youd be pretty PO had you not had your luggage due to a "mistake" on WDW part!

BTW I am a Disney TA working for a Disney Authorized TA company and we NEVER charge anything extra, we do everything we can to get you the lowest price, I was on the phone for almost 6 hours to add FD to my clients and most of them hadn't even asked, its just my job!

 

[maxiesmom]

As far as I can tell, nobody here is saying it's impossible to get connecting rooms. All I have been saying is that getting said connecting rooms is not guaranteed even if it is in writing.

Exactly. I don't doubt some people get them, I know we have!

I don't doubt some people don't get them, I know we haven't!

It is impossible to 100% guarantee anything when it comes to room type. All sorts of things happen that take rooms out of inventory for a while. Things that Disney has no control over. They can't 100% guarantee any type of room arrangement, no matter how well intentioned they may be. It is impossible to do so!

At any rate, I really hope the OP is now enjoying her time at WDW and that the kids are having fun and behaving!!!

 

[stitchlovestink]

Exactly. I don't doubt some people get them, I know we have!

I don't doubt some people don't get them, I know we haven't!

It is impossible to 100% guarantee anything when it comes to room type. All sorts of things happen that take rooms out of inventory for a while. Things that Disney has no control over. They can't 100% guarantee any type of room arrangement, no matter how well intentioned they may be. It is impossible to do so!

At any rate, I really hope the OP is now enjoying her time at WDW and that the kids are having fun and behaving!!!

I beg to differ with you on guaranteeing rooms. If a guest has reserved a room for needs with disabilities and they don't meet those needs, they would be in violation of the ADA. So they do have to guarantee certain room types once they have accepted the reservation!

 

[maxiesmom]

I beg to differ with you on guaranteeing rooms. If a guest has reserved a room for needs with disabilities and they don't meet those needs, they would be in violation of the ADA. So they do have to guarantee certain room types once they have accepted the reservation!

Let me re-phrase a bit. No room through normal reservations is guaranteed. The only way to book a room for ADA needs and to be sure of getting it met is through a separate division of Disney reservations. Special Services is indeed the only division of Disney reservations that can guarantee a room type. As you say, they have to.

But that is neither here nor there. If you book a room though the "normal" Disney reservation system, nothing to do with it is guaranteed. And plenty of people have had experiences that back that up. You can think it is not fair, and that Disney should not work that way, but that doesn't make it any less true.

 

[AndreaA]

I still would have gotten a set it just would have been a different pair! Sigh!!!!
But you guys don't want to give up and admit that someone on here got something that you swear is impossible to get. Well say what you want. I KNOW what I got. I know what Disney IS capable of doing IF they CARE to do it. And that's what this boils down to!!

Yeah, I don't get it. If something goes wrong on my vacation, I am the squeakiest wheel there is until it is fixed to my satisfaction. If I was guaranteed a certain room and they tried to palm something else off on me, I would be planting myself in the lobby until they remedied the situation. I would be nice about it, but I would be firm. Maybe some people are happy enough to just go along and then tell themselves "ah well, nothing I could do about it" when actually there is ALWAYS something you can do about it. I want to know if everyone who says they've been denied room types actually fought to get what they'd reserved?

The OPs situation is ridiculous and the resort should have done everything to fix it. No luggage?? Luggage to the wrong room??!! I would have been LIVID. Sorry, but I can't carry every necessity in my pocketbook, particularly when I am told that I will have my luggage in a reasonable amount of time.

 

[Cindy's Mom]

Yeah, I don't get it. If something goes wrong on my vacation, I am the squeakiest wheel there is until it is fixed to my satisfaction. If I was guaranteed a certain room and they tried to palm something else off on me, I would be planting myself in the lobby until they remedied the situation. I would be nice about it, but I would be firm. Maybe some people are happy enough to just go along and then tell themselves "ah well, nothing I could do about it" when actually there is ALWAYS something you can do about it. I want to know if everyone who says they've been denied room types actually fought to get what they'd reserved?

The OPs situation is ridiculous and the resort should have done everything to fix it. No luggage?? Luggage to the wrong room??!! I would have been LIVID. Sorry, but I can't carry every necessity in my pocketbook, particularly when I am told that I will have my luggage in a reasonable amount of time.

[Emphasis mine].....but the never guaranteed that you'd ever get your luggage, did they?

That's next

 

[maxiesmom]

. I want to know if everyone who says they've been denied room types actually fought to get what they'd reserved?

Yep. And I was told that no resort at the same level had the room type I had reserved available. All I could do was take the downgrade, and they would move me to the room type I had booked, IF I wanted them to and IF one did open up.

At some point it becomes a question of how much vacation time to I want to waste on this issue, and how much am I going to let if affect me while I am on vacation. The answer to that is probably different for each person. But for me, planting myself in their lobby would have been a huge waste of precious vacation time, and my time was worth more than my room location.

 

[dansdad]

I want to know if everyone who says they've been denied room types actually fought to get what they'd reserved?

I know I sure did. But after 3.5 hours of banging my head against the wall, I made the decision that I wasn't going to waste any more of our families precious vacation time.

The funny thing is, if WDW had never told me, orally and in writing, that our connecting rooms were guaranteed I would have shrugged my shoulders, said oh well and went on my merry way.

 

[stitchlovestink]

Let me re-phrase a bit. No room through normal reservations is guaranteed. The only way to book a room for ADA needs and to be sure of getting it met is through a separate division of Disney reservations. Special Services is indeed the only division of Disney reservations that can guarantee a room type. As you say, they have to.

But that is neither here nor there. If you book a room though the "normal" Disney reservation system, nothing to do with it is guaranteed. And plenty of people have had experiences that back that up. You can think it is not fair, and that Disney should not work that way, but that doesn't make it any less true.

Okay but don't say NOTHING is guaranteed without clarifying! Because that is not a completely accurate statement. So my statement of saying that my rooms WERE guaranteed isn't any less true than your statement. Because mine were. So I again I say Disney can make it work if they so chose to. They could have a dept set up to remove those rooms from the system at the time of booking, BUT it is not a big enough priority to them.

 

[kaytieeldr]

The OPs situation is ridiculous and the resort should have done everything to fix it. No luggage?? Luggage to the wrong room??!! I would have been LIVID. Sorry, but I can't carry every necessity in my pocketbook, particularly when I am told that I will have my luggage in a reasonable amount of time.

Not every necessity, no - but with connecting rooms not available on night one and checkout time being 11 AM, reasonable skepticism over the needed rooms being ready and tge luggage being in them by 12:30 should indicate that carrying meal vouchers on one's person would make the most sense. Or if any part of the group had connecting rooms and wouldn't be moving, put all the luggage in there.

 

[AndreaA]

Not every necessity, no - but with connecting rooms not available on night one and checkout time being 11 AM, reasonable skepticism over the needed rooms being ready and tge luggage being in them by 12:30 should indicate that carrying meal vouchers on one's person would make the most sense. Or if any part of the group had connecting rooms and wouldn't be moving, put all the luggage in there.

They weren't expecting luggage by 12:30, but it was PAST 5PM and they hadn't had their luggage since that morning! That is ridiculous. I switched RESORTS, for crying out loud, and my luggage was at my new room in less time than the poor OP. There is a point at which it simply becomes ridiculous for the resort to keep making excuses. They are DISNEY WORLD. They should KNOW how things work by now. They should know how to handle a busy time. They should know how to hold connecting rooms for school trips. They should know not to DELIVER LUGGAGE TO THE WRONG ROOM. I just don't understand people making excuses for them and being their apologists. Obviously everyone here loves Disney, but that doesn't mean they are infallible or incapable of IMPROVEMENT.

 

[Sammie]

LOL!! Exactly! This was my point....my rooms were removed from inventory the day I booked! They wouldn't tell me the room numbers (well one time they did...and boy was the CM at the front desk pissed that I knew my room numbers before she told me! But technically they are not supposed to do this just in case Something happens and they would have to give me a different set of rooms.) But anyway, to answer YOUR question...YES, the reservationists have had to put me on hold for awhile because they can't do that job. And the interesting part is the dept who does it put a block on the reservation and if I want to make ANY modification to my ressie, the CMs had to call them get them to lift the block so they could modify it and then reapply the block. It has been this way multiple times. So don't tell me they don't guarantee them. It may not be the "norm" but it does happen. Maybe under very special circumstances but again I state... It Does Happen! I have experienced it so don't tell me that I am wrong when you haven't dealt with the reservations that I have had.

Good grief, we are on Disney forum, nothing to get twisted over. Plus I did not quote you, so I never told you anything.

Glad they made a "special" exception for you, but it is not the norm and others need to know that. If your case was a "special" needs situation that is an entirely different situation, completely.

Sure Disney could do this, but they don't and others need to know the truth, that unless you have a "special" needs situation where they will block rooms, then they are not a 100% guarantee, even if the reservation says so.

 

[AndreaA]

Good grief, we are on Disney forum, nothing to get twisted over. Plus I did not quote you, so I never told you anything.

Glad they made a "special" exception for you, but it is not the norm and others need to know that. If your case was a "special" needs situation that is an entirely different situation, completely.

Sure Disney could do this, but they don't and others need to know the truth, that unless you have a "special" needs situation where they will block rooms, then they are not a 100% guarantee, even if the reservation says so.

I think that the larger point she is making is that if they can correctly hold the rooms for her, then they can AND SHOULD be able to do the same for everyone. They simply CHOOSE not to, and that, in my opinion, is poor customer service.

This whole thing reminds me of the old Seinfeld car rental skit. He's reserved a car, gets to the desk and they don't have one.

"You see, you know how to TAKE the reservation, you just don't know how to HOLD the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them."

 

[stitchlovestink]

Good grief, we are on Disney forum, nothing to get twisted over. Plus I did not quote you, so I never told you anything.

Glad they made a "special" exception for you, but it is not the norm and others need to know that. If your case was a "special" needs situation that is an entirely different situation, completely.

Sure Disney could do this, but they don't and others need to know the truth, that unless you have a "special" needs situation where they will block rooms, then they are not a 100% guarantee, even if the reservation says so.

I'm not twisted. Just sick & tired of basically being called 'a liar in a round about way'. Some of the posters on here seem to think they 'know all'. When really what they should post is their own personal experience because they aren't always right! And not tell others they are wrong but obviously I have just proved them wrong!
It may be an exception to the rule. But show me a rule that doesn't have an exception??!!

 

[Cindy's Mom]

"You see, you know how to TAKE the reservation, you just don't know how to HOLD the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them."

And then you have to wave your arms around picking imaginary stuff out of the air.

I can believe this thread is still going strong. Wait a minute, yes I can.

 

[Sammie]

I think that the larger point she is making is that if they can correctly hold the rooms for her, then they can AND SHOULD be able to do the same for everyone. They simply CHOOSE not to, and that, in my opinion, is poor customer service.

This whole thing reminds me of the old Seinfeld car rental skit. He's reserved a car, gets to the desk and they don't have one.

"You see, you know how to TAKE the reservation, you just don't know how to HOLD the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them."

They don't, because Disney books their resorts at a higher occupancy than most other hotels. They don't want empty rooms, and they don't want to turn away customers that want those rooms.

When you have resorts as large as Disney and with the level of occupancy they run year round, it is a very complicated process to get those two room empty on the exact same days as a guest checking in that wants connecting.

The more rooms blocked for this, would decrease inventory for everyone else.