- Joined
- Aug 23, 1999
- Messages
- 36,352
When you make a reservation and ask for a room with roll in shower, the reservation CM needs to call Special Needs to check whether or not there is a room with a roll in shower available for that date/resort.
It's possible that a Preferred Room opened up between the time you first called and when you called Special Needs. So, that might be the reason why you could have not gotten the room the first time.
It's possible that a Preferred Room opened up between the time you first called and when you called Special Needs. So, that might be the reason why you could have not gotten the room the first time.